Microsoft KB Archive/250349

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Knowledge Base

OL98: Unable to Change Password Without Server Name

Article ID: 250349

Article Last Modified on 9/23/2005


  • Microsoft Outlook 98 Standard Edition

This article was previously published under Q250349


Outlook allows you to change the domain password in Outlook. However, to successfully change the password, you must enter the Microsoft Exchange Server name in the Change Password dialog box. This information can be extracted from the user profile.


Outlook doesn't parse the user profile to get the Exchange Server name.


A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

     File name      Version 
     Emsabp32.dll   5.5.2651.47    
     Emsmdb32.dll   5.5.2651.47
     Emsui32.dll    5.5.2651.47
     Mspst32.dll    5.5.2651.47


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbqfe kbhotfixserver KB250349