Microsoft KB Archive/250303

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Knowledge Base


OL2000: Messages that You Send from a Secondary Information Store Are Saved to Your Outbox

PSS ID Number: 250303

Article Last Modified on 11/15/2000



The information in this article applies to:

  • Microsoft Outlook 2000



This article was previously published under Q250303

SYMPTOMS

When you reply to a message that is in the Inbox of a secondary information store, the reply message remains in your Outbox. Personal Folders file (.pst) and additional mailboxes that are not the default delivery location are examples of secondary information stores.

CAUSE

This behavior occurs when you click to select the In folders other than the Inbox, save replies with original message check box, and the original message resides in the Inbox of a secondary information store.

WORKAROUND

To work around this behavior, click to clear In folders other then the Inbox, save replies with original message check box. To do this:

  1. On the Tools menu, click Options.
  2. On the Preferences tab, click E-mail Options, and then click Advanced E-Mail Options.
  3. In the Save Messages box, click to clear the In folders other then the Inbox, save replies with original message check box.
  4. Click OK three times to save all changes.


MORE INFORMATION

The message is sent, but the saved copy is placed in the Outbox folder instead of the Sent Items folder or the Inbox folder.


Additional query words: OL2K

Keywords: kbprb KB250303
Technology: kbOutlook2000Search kbOutlookSearch kbZNotKeyword3