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Knowledge Base

NTOP Installation Error Message: Cannot Detect OS Type

Article ID: 250262

Article Last Modified on 6/23/2005

APPLIES TO

Microsoft Internet Information Server 4.0

This article was previously published under Q250262

We strongly recommend that all users upgrade to Microsoft Internet Information Services (IIS) version 6.0 running on Microsoft Windows Server 2003. IIS 6.0 significantly increases Web infrastructure security. For more information about IIS security-related topics, visit the following Microsoft Web site:

http://www.microsoft.com/technet/security/prodtech/IIS.mspx

SYMPTOMS

When you attempt to install the Windows NT Option Pack (NTOP) on a Windows NT Server 4.0-based computer, the following error message may occur:

Error:

Cannot detect OS type

When you click OK, the NTOP installation ends immediately.

CAUSE

This error message indicates that the WINS Client service in the Network bindings may be disabled.

WORKAROUND

To work around this problem, do the following:

In Control Panel, double-click the Network icon, and then click Bindings.
Select All Protocols, and make sure the WINS Client (TCP/IP) option is enabled.
Restart the server.

MORE INFORMATION

The error message appears if the WINS Client option is disabled, regardless of which Windows NT Service Pack is currently installed.

If the WINS Client option is disabled on the server, Internet Explorer may not function correctly when connecting to the Internet. At the same time, a series of related events appear in the System Log:

Event ID 7000, Service Control Manager
The WINS Client(TCP/IP) service failed to start due to the following error: A device attached to the system is not functioning.

Event ID 7001, Service Control Manager
The DHCP Client service depends on the WINS Client(TCP/IP) service which failed to start because of the following error: A device attached to the system is not functioning.

Event ID 7001, Service Control Manager
The Computer Browser service depends on the Server service which failed to start because of the following error: A device attached to the system is not functioning.

Event ID 7023, Service Control Manager
The Server service terminated with the following error: A device attached to the system is not functioning.

Event ID 5728, Workstation
Could not load any transport.

Event ID 7024, Service Control Manager
The Workstation service terminated with service-specific error 5728.

Event ID 7001, Service Control Manager
The Alerter service depends on the Workstation service which failed to start because of the following error: The service has returned a service-specific error code.

Event ID 7002, Service Control Manager
The TCP/IP NetBIOS Helper service depends on the NetworkProvider group and no member of this group started.

Event ID 7001, Service Control Manager
The Messenger service depends on the Workstation service which failed to start because of the following error: The service has returned a service-specific error code.

The above events can be used to determine if the server has the WINS Client service disabled.

Additional query words: NTOP, WINS Client, IIS4

Keywords: kbprb kbpending KB250262

Microsoft KB Archive/250262

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