Microsoft KB Archive/249895

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XCON: MTA Stops, Event ID 3057 Appears When You Try to Start Information Store or Microsoft Mail Interchange

Article ID: 249895

Article Last Modified on 2/27/2007


  • Microsoft Exchange 2000 Server Standard Edition
  • Microsoft Exchange Server 5.5 Standard Edition

This article was previously published under Q249895


When you attempt to start either the information store or the Microsoft Mail Interchange (MSMI) service in Microsoft Exchange Server 5.5, the message transfer agent (MTA) may stop responding (crash) and Event 3057, with a description similar to the following, may appear in Event Viewer:

Event ID: 3057
Description: Initialization failed. Error encoding global domain ID in directory. Error code %1. [%2 %3 %4 %5] (16)

You may also receive the following error message:

Some objects are missing from the boot environment, please re-load missing files from the BOOTENV directory on the CD. Database contains serious errors and cannot be automatically repaired.


This behavior can occur when a file from the Mtadata folder is absent or corrupted.


To resolve this behavior, follow these steps:

  1. If it is still running, stop the MTA service.
  2. Copy all the files from the Mtadata folder on the installation CD-ROM to the Mtadata folder in Exchange Server, with the exception of the files Db000001.dat through Db000027.dat.

NOTE: Make sure that you copy the Mtadata folder files from the correct processor platform.

  1. For each of the new files, remove the read-only attribute.
  2. Re-apply the appropriate Exchange 5.5 Service Pack to ensure that the files copied from the Exchange 5.5 installation CD-ROM match the Service Pack level of the MTA binaries in the Exchsrvr\bin folder.
  3. At a command prompt from the \Exchsrvr\bin directory, run mtacheck.
  4. When Mtacheck completes, it should display "Database clean, no errors detected." Restart the MTA.

Keywords: kbprb KB249895