Microsoft KB Archive/249894

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OFF97: Error Message: "The Server Application, Source File, or Item Cannot Be Found..." When You Link to Organization Chart from Word

Article ID: 249894

Article Last Modified on 10/18/2005


  • Microsoft Office 97 Standard Edition

This article was previously published under Q249894


When you select the Link to file check box while inserting an existing organization chart into a Word document, you receive the following error message:

The server application, source file, or item cannot be found. Make sure the application is properly installed and that it has not been deleted, moved, or renamed.


A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Date       Time      Version      Size       File name        Platform
   3/15/2000  4:54:48p  4.71.1015.0  3,505,376  QFE1802.exe      x86
   3/15/2000  5:20:37p       3,833  Readme_1802.txt  x86

After the hotfix is installed, the following files will have the listed attributes or later:

   Date        Time      Version     Size       File name     Platform
    2/23/2000  2:53:42p  1,290,240  Orgchart.exe  x86
   11/11/1999  8:14:10p  5,331,728  WinWord.exe   x86
   11/11/1999  8:14:12p  1,158,416  Wwintl32.dll  x86


To work around this problem, do not select the Link to file check box when you insert an existing organization chart.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.


This hotfix has only been tested on Microsoft Windows 95.

Additional query words: wd97 orgchart organization chart insert linktofile errmsg

Keywords: kbbug kbfix kbqfe kbhotfixserver KB249894