Article ID: 249894
Article Last Modified on 10/18/2005
APPLIES TO
- Microsoft Office 97 Standard Edition
This article was previously published under Q249894
SYMPTOMS
When you select the Link to file check box while inserting an existing organization chart into a Word document, you receive the following error message:
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform ---------------------------------------------------------------------- 3/15/2000 4:54:48p 4.71.1015.0 3,505,376 QFE1802.exe x86 3/15/2000 5:20:37p 0.0.0.0000 3,833 Readme_1802.txt x86
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name Platform ------------------------------------------------------------------- 2/23/2000 2:53:42p 2.0.0.1031 1,290,240 Orgchart.exe x86 11/11/1999 8:14:10p 8.0.0.7111 5,331,728 WinWord.exe x86 11/11/1999 8:14:12p 8.0.0.7111 1,158,416 Wwintl32.dll x86
WORKAROUND
To work around this problem, do not select the Link to file check box when you insert an existing organization chart.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
This hotfix has only been tested on Microsoft Windows 95.
Additional query words: wd97 orgchart organization chart insert linktofile errmsg
Keywords: kbbug kbfix kbqfe kbhotfixserver KB249894