Microsoft KB Archive/249859

Knowledge Base

WD2000: Document May Be Deleted When You Close File After Error Message "Word Cannot Complete the Save..."

Article ID: 249859

Article Last Modified on 11/26/2002

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APPLIES TO

• Microsoft Word 2000 Standard Edition

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This article was previously published under Q249859

SYMPTOMS

When you try to save a document on a disk with very low disk space, the save operation may fail, and you receive the following error message:

Word cannot complete the save due to a file permission error.

When you close the document without saving changes, the document may be deleted from the disk.

For additional information about a similar problem when saving a Word document opened in Internet Explorer, click the article number below to view the article in the Microsoft Knowledge Base:

251474 WD2000: Error Message "Word Cannot Complete the Save" When You Save Document Opened in Internet Explorer

RESOLUTION

To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.  This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

IMPORTANT NOTE: SR-1 only fixes the problem of the file being deleted. You can still receive the error message when you try to save a file to a nearly full disk.

MORE INFORMATION

For additional information when you try to save, open, or close a document, click the article number below to view the article in the Microsoft Knowledge Base:

224031 WD2000: Err Msg: "The Disk Is Full Trying to Write to Drive... "

Additional query words: diskette gone disappeared drive

Keywords: kbbug kbfix KB249859

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