Microsoft KB Archive/249786

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Knowledge Base

Article ID: 249786

Article Last Modified on 7/2/2003


  • Microsoft Excel 2000 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
  • Microsoft Word 2000 Standard Edition
  • Microsoft PowerPoint 2000 Standard Edition

This article was previously published under Q249786


Even when Microsoft Outlook is set as your default e-mail program, one or more of the following syptoms may occur:

  • The menu item "Mail Recipient (As Attachment)" is missing on the File, "Send To" menu of Office 2000 programs.
  • The menu item "Routing Recipient" appears on the File, "Send To" menu of Excel 2000, but nothing happens when you click it.
  • The menu item "Exchange Folder" is missing on the File, "Send To" menu of Office 2000 programs even though you connect to a valid Microsoft Exchange Server.
  • The menu item "Routing Recipient" is missing on the File, "Send To" menu of Word 2000.


This problem occurs because the Win.ini configuration file is incomplete.


Use one of the following two methods to resolve this problem:

Method 1

Add the following entry into the Win.ini file (by using either the plain text editor or the Sysedit utility), under the Mail heading. Some lines may exist, but all are needed for this feature. After you add these lines, reboot your computer:


Method 2

To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

Additional query words: OL2K

Keywords: kbbug KB249786