Microsoft KB Archive/249751

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Knowledge Base

OL2000: (IMO) Symantec Fax Starter Edition Is Not Installed on Windows NT 4.0 SP5

Article ID: 249751

Article Last Modified on 11/5/2003


  • Microsoft Outlook 2000 Standard Edition

This article was previously published under Q249751

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express


When you install Outlook after applying Service Pack 5 (SP5) for Microsoft Windows NT 4.0, Symantec Fax Starter Edition is not installed. If you click New Fax Message on the Actions menu and then click Yes when prompted to install on demand, it still is not installed.


To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.


This problem does not exhibit itself with Outlook installed on Windows NT 4.0 with Service Pack 3 applied. A more drastic workaround is to format your hard drive, install Windows NT 4.0 with Service Pack 3, then install Outlook (IMO) configured with Symantec Fax Starter Edition, and then finally, apply Windows NT 4.0 Service Pack 5.

For additional information about a related problem, click the article numbers below to view the articles in the Microsoft Knowledge Base:

223491 OL2000: (IMO) WinFax Installation Failed. the Fax Feature Is Not Available.

212976 OL2000 (IMO) Cannot Fax Using Windows NT Workstation

Additional query words: OL2K

Keywords: kbbug KB249751