Article ID: 249516
Article Last Modified on 2/22/2007
APPLIES TO
- Microsoft Exchange 2000 Server Standard Edition
This article was previously published under Q249516
SYMPTOMS
When you restart the Microsoft Exchange 2000 Server IMAP4 or POP3 services, you may occasionally see the following error message:
You may also see the following errors in the Event Viewer application log:
Event Type: Information
Event Source: MSExchange IMAP4\POP3 Interface
Event Category: General
Event ID: 11600
Description:
Attempting to start the Microsoft Exchange IMAP4\POP3 Service
Event Type: Error
Event Source: MSExchange IMAP4\POP3 Interface
Event Category: General
Event ID: 11604
Description:
Microsoft Exchange IMAP4\POP3 Service is already running.
Event Type: Error
Event Source: MSExchange IMAP4\POP3 Interface
Event Category: General
Event ID: 13000
Description:
An error occurred while starting the Microsoft Exchange IMAP4 Service: the call to DwInitializeService() failed with error 0x420.
Event Type: Information
Event Source: MSExchange IMAP4\POP3 Interface
Event Category: General
Event ID: 11602
Description:
Attempting to stop the Microsoft Exchange IMAP4\POP3 Service
Event Type: Error
Event Source: MSExchange IMAP4\POP3 Interface
Event Category: General
Event ID: 13000
Description:
An error occurred while starting the Microsoft Exchange IMAP4\POP3 Service: the call to IIS_SERVICE::StartServiceOperation() failed with error 0x420.
WORKAROUND
Instead of using the Restart command, click the Stop command to stop the service. Then click Start to start the service.
STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.
Additional query words: exch2kp2w
Keywords: kbbug kberrmsg kbpending KB249516
