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Knowledge Base

GPF Customizing the Start Menu Using Taskbar Properties

Article ID: 249073

Article Last Modified on 9/23/2005

APPLIES TO

Microsoft Internet Explorer 5.01

This article was previously published under Q249073

SYMPTOMS

When you attempt to remove a Start Menu folder by using the Taskbar Properties dialog box, you may receive a Dr. Watson error message:

An Application error has occurred and an application error log is being produced.

Explorer.exe
Exception access violation (0xc0000005), Address 0x715a5f94"

CAUSE

This issue can occur because of a compatibility issue with programs that use a GetDispInfo callback routine and the Accessibility Aids portion of Internet Explorer 5.01.

RESOLUTION

To resolve this problem, obtain the latest service pack for Internet Explorer version 5.01. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

267954 How to Obtain the Latest Internet Explorer 5.01 Service Pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Internet Explorer version 5.01 Service Pack 1.

MORE INFORMATION

Note that this behavior does not occur in Internet Explorer 5.

Additional query words: watson dr av access violation gpf

Keywords: kbbug kbfix kbqfe kbenv kbhotfixserver KB249073

Microsoft KB Archive/249073

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