Q249051
The information in this article applies to:
- Microsoft PowerPoint 2000
SYMPTOMS
When you install the RnR PPTools add-ins for PowerPoint, you may experience the following symptoms:
- Halfway through the installation process, you receive the following error message:
- When you close PowerPoint, it stops responding.
- When you start PowerPoint again, you receive the following error message:
- When you close PowerPoint, it stops responding.
CAUSE
PowerPoint does not properly unload locked add-ins while quitting.
RESOLUTION
To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).
To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:
Q245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.
MORE INFORMATION
The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
Additional query words: PPT2K PPT2000 PPT POWERPNT 2000 PPT9 9.0 crash crashes crashing crashed quit quitting quits fail fails failing failed break
Keywords : kberrmsg kbdta kbAddIn kberror
Issue type : kbbug
Technology : kbPowerPtSearch kbPowerPt2000 kbZNotKeyword2 kbPowerPt2000Search
Last Reviewed: July 31, 2001
