Microsoft KB Archive/248880

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Article ID: 248880

Article Last Modified on 10/27/2006


  • Microsoft Systems Management Server 2.0 Standard Edition
  • Microsoft Systems Management Server 2.0 Service Pack 1

This article was previously published under Q248880


Systems Management Server (SMS) 2.0 Service Pack 1 (SP1) Windows NT clients may experience "SMSCliToknAcct&" account lockout issues with the installation of certain audio drivers. Disabling the audio driver and restarting the computer may resolve the problem. To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack


These problems can be caused by the SMSCliToknAcct& account being used in the background by a client component such as the Hardware Inventory Agent when the audio driver initializes or needs to perform a function. Some audio drivers are designed to use the currently active account which will usually be the "logged on user" account.


To work around this problem, use any of the following methods.

Remove the Audio Driver

This will remove Auddrive.sys from the computer.

  1. On the Devices tab of the Multimedia tool in Control Panel, expand Audio Devices.
  2. Click AUDDRIVE, and then click the Remove button at the bottom of the Multimedia Properties window.

Disable the Audio Driver

This will remove Auddrive.sys and its supporting DLL. A restart is required after the removal.

  1. In the Devices tool, click AUDDRIVE, and then click the Startup button.
  2. On the Devices screen, click Disabled as the Startup Type.

Use USER PATH Environment Variable

Place the network paths in the USER PATH environment variable rather than the SYSTEM PATH environment variable.

  1. Right-click My Computer, and then click Properties (or double-click the System icon in Control Panel).
  2. Click the Environment tab. In the upper box, labeled Systems Variables, find any UNC paths (\\servername\share), and move them to the lower box marked User Variables for Administrator.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Systems Management Server 2.0 Service Pack 2.

Additional query words: prodsms wav audio driver hinv32 hinv

Keywords: kbbug kbclient kbconfig kbfix kbinterop kbsecurity kbsms200sp2fix KB248880