Microsoft KB Archive/248869

From BetaArchive Wiki

Article ID: 248869

Article Last Modified on 11/4/2002


  • Microsoft Publisher 2000 Standard Edition

This article was previously published under Q248869


When you attempt to save a Microsoft Publisher 2000 publication as a Microsoft Publisher 98 file, you may receive the following error message:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

When you click Details, you receive the following error message:

Mspub caused an invalid page fault in module Mspub.exe.


This behavior can occur if your publication contains an embedded image.

Publisher 2000 treats an embedded image in your publication as a ClipArt Gallery object, which is required to have a file name. When you attempt to save the publication as a Publisher 98 file, Publisher attempts to use a file name which does not exist, resulting in the error message mentioned in the "Symptoms" section of this article.


To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)


To work around this issue, use one of the following methods.

Method 1

Use Graphics Manager to create a link to the embedded graphic:

  1. Open the publication.
  2. On the Tools menu, point to Commercial Printing Tools, and then click Graphics Manager.
  3. In the Graphics Manager dialog box, you may see a generic graphic file (such as "graphic_1") with no file type specified. Click this generic file, and then click Create Link.
  4. Click Create a file from the full-resolution graphic stored in the publication and link to that, and then click OK.

This process creates a valid file type for the file.

  1. After you create and link the generic graphic file, re-embed the file and then eliminate the link.
  2. Save the publication as a Publisher 98 file.

Method 2

Delete the embedded image, and then save the publication as a Publisher 98 file.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

Additional query words: mspub pub2k 9.0 pub9 general protection gpf ipf

Keywords: kbbug kbfix kbconvert KB248869