Microsoft KB Archive/248849

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"Advanced INF install failure. Reason: Access is denied" error message when you install Office 2000

Article ID: 248849

Article Last Modified on 1/27/2007


  • Microsoft Office 2000 Premium Edition
  • Microsoft Office 2000 Professional Edition
  • Microsoft Office 2000 Standard Edition
  • Microsoft Office 2000 Small Business Edition
  • Microsoft Office 2000 Developer Edition
  • Microsoft Access 2000 Standard Edition
  • Microsoft Excel 2000 Standard Edition
  • Microsoft FrontPage 2000 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
  • Microsoft PowerPoint 2000 Standard Edition
  • Microsoft Word 2000 Standard Edition

This article was previously published under Q248849


When you install Microsoft Office, the following error message may appear:

Advanced INF install failure. Reason: Access is denied.


This problem occurs if the all of following conditions are true:

  • You install Windows 2000 on a new (or newly formatted) NTFS disk.
  • You install Office 2000 as an administrator in a high-security lock-down environment.
  • You then log on as a user who is not a member of the administrator's group.
  • You are using Office 2000 and Internet Explorer 5.


To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 How to obtain and install the Office 2000 SR-1/SR-1a Update


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

Additional query words: OFF2000 IE5 IE5.0 5.0 BUG

Keywords: kbtshoot kbsetup kberrmsg kbbug kbfix KB248849