Microsoft KB Archive/248305

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Knowledge Base

XCLN: Japanese Characters Appear as Question Marks in the Subject of a Message

Article ID: 248305

Article Last Modified on 10/28/2006


  • Microsoft Outlook 2000 Standard Edition
  • Microsoft Exchange Server 5.5 Standard Edition

This article was previously published under Q248305


When a message that contains Japanese characters is received by a Microsoft Windows NT 4.0 Workstation, English version, the Subject field contains a question mark for each Japanese character.


The receiving computer is not configured with the proper Japanese settings and components, code page, language pack, and such.

The To, From, BCC, and Subject fields are in the header of the message. The header is composed using the code page of the sending computer. If the receiving computer does not have all Japanese components necessary to display Japanese characters in the header of the message, you will see question marks for each Japanese character.


This workaround allows the Japanese characters to be displayed when the message is opened only. The message view for the Inbox will still not display Japanese characters.

You must install these components in this order:

  1. Install Windows NT 4.0, English version.
  2. Log on as the local administrator and install the Japanese Language Pack 1.0. This can be found on the Windows NT Server CD in the LangPack folder. Right-click Japanese.inf and click Install.
  3. Reboot.
  4. Log in as local administrator and set the Regional Setting to Japanese.
  5. Set Japanese as the System Default Locale.
  6. Click Yes to Skip Copying Files.
  7. Restart the computer.
  8. Reinstall the Service Pack.
  9. Install Microsoft Internet Explorer 5.01, and include the Japanese Proofing Tools. You will have to do a custom install.
  10. Install Microsoft Office 2000.
  11. Install the Japanese Language Pack from CD 2.
  12. Leave the display menus and Help as English.
  13. Enable the Japanese language.
  14. Set the default language to English.
  15. Reboot.

Keywords: KB248305