Article ID: 248278
Article Last Modified on 10/18/2005
APPLIES TO
- Microsoft Internet Explorer 4.01 Service Pack 1
- Microsoft Internet Explorer 4.01 Service Pack 2
- Microsoft Internet Explorer 4.01 Service Pack 2
- Microsoft Internet Explorer 4.01 Service Pack 1
- Microsoft Internet Explorer 4.01 Service Pack 2
This article was previously published under Q248278
SYMPTOMS
When you are using Internet Explorer with the Active Desktop, if you visit the Microsoft Web page at http://www.microsoft.com, click the All Products link, right-click Windows Family, and then click Properties, you may receive an "Access violation" error message in Mshtml.dll. This behavior may also occur with any of the drop-down menus on the Microsoft home page.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
| Date | Time | Version | Size | File name | Platform |
|---|---|---|---|---|---|
| 01/11/00 | 20:42 | 4.72.3713.1000 | 2,423,056 | Mshtml.dll | Windows 95/98 |
| 01/25/00 | 20:33 | 4.72.3713.1000 | 2,423,056 | Mshtml.dll | Windows NT |
The French version of this fix should have the following file attributes or later:
| Date | Time | Version | Size | File name | Platform |
|---|---|---|---|---|---|
| 01/25/00 | 12:38:10 | 4.72.3713.1000 | 2,427,664 | Mshtml.dll | Windows 95/98 |
| 01/25/00 | 12:38:22 | 4.72.3713.1000 | 2,427,664 | Mshtml.dll | Windows NT |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Keywords: kberrmsg kbqfe kbprb KB248278
