Microsoft KB Archive/248212

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XL2000: Excel Quits When Printing to a Printer with a Long Name

Article ID: 248212

Article Last Modified on 10/31/2003


  • Microsoft Excel 2000 Standard Edition, when used with:
    • Microsoft Windows 2000 Standard Edition

This article was previously published under Q248212


When you attempt to print your workbook, Microsoft Excel quits unexpectedly. You receive the following error message, and your workbook is not printed:

EXCEL.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created.


This problem occurs when the following conditions are true:

  • You are running Microsoft Windows 2000.


  • You print to a printer that has a name longer than 113 characters.


To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

Additional query words: XL2000 disappear crash

Keywords: kbbug kbpending kbprint KB248212