Microsoft KB Archive/247909

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Knowledge Base

The From field is pre-populated when you reply to mail received by shared mailbox

Article ID: 247909

Article Last Modified on 1/27/2007


  • Microsoft Outlook 97 Standard Edition
  • Microsoft Outlook 98 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft Office Outlook 2003
  • Microsoft Exchange Server 5.5 Standard Edition

This article was previously published under Q247909


When you attempt to reply to a message on a shared mailbox to which you have been given Reviewer permissions, but not "Send on Behalf of" permissions in Microsoft Outlook, a reply form opens with the From field pre-populated. When you click Send, you receive the following error message:

You do not have the permission to send the message on behalf of the specified user.


This behavior is by design.


There are two workarounds for this problem:

  • Request your Exchange Server administrator to give you "Send On Behalf Of" permissions on the shared mailbox.
  • When the reply form opens, delete name or names in the pre-populated From field, and then click Send.

Additional query words: 8.0 8.01 8.02 8.03 8.04 8.5 9.0 XCLN

Keywords: kbprb KB247909