Microsoft KB Archive/247896

Knowledge Base

Setup May Not Install All Components If Time Synchronization Service Is Running

Article ID: 247896

Article Last Modified on 10/27/2006

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APPLIES TO

• Microsoft Systems Management Server 2.0 Standard Edition
• Microsoft Systems Management Server 2.0 Service Pack 1

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This article was previously published under Q247896

SYMPTOMS

After you install a Systems Management Server (SMS) 2.0 site server, files and folders may be missing from the SMS folder structure. For example, the subfolders may be missing from the SMS\Data folder.

CAUSE

This behavior can occur if a real-time time synchronization service is running on the server from which you run Setup.

RESOLUTION

To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack

Use the following steps to include the fix in your SMS 2.0 SP1 CD-ROM image.

To Update an SMS 2.0 SP1 CD-ROM

1. Copy the SMS Service Pack 1 CD-ROM image to a network share.
2. Copy the following files to the Smssetup\Bin\Platform folder:

   Intel: Setup.exe 12/23/99 3:17p
   Alpha: Setup.exe 12/23/99 3:17p

3. Install new primary sites from the updated CD-ROM image on the network share.

To Update an SMS Secondary Site Server with Primary Site Source Files

1. On an updated primary site server, start the SMS Management console and browse to the site hierarchy.
2. Right-click the primary site server in your evironmant, click All Tasks, and then click Upgrade Secondary Sites.

To Update an SMS Secondary Site Server from Source Files on CD-ROM

1. Copy the SMS Service Pack 1 CD-ROM image to a network share.
2. Update the image as described above.
3. Create a CD-ROM from the updated image.
4. When you create or upgrade a secondary site server, specify the updated CD-ROM as the location of the source files.NOTE: Secondary site upgrades from a network share do not work because of licensing considerations and the SMS Setup architecture.

WORKAROUND

To work around this behavior, stop any time synchronization services while you are installing an SMS 2.0 site server.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0 This problem was first corrected in Systems Management Server version 2.0 Service Pack 2..

Additional query words: prodsms

Keywords: kbqfe kbhotfixserver kbbug kbfix kbsms200sp2fix KB247896

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