Microsoft KB Archive/247803

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Article ID: 247803

Article Last Modified on 10/30/2007


  • Microsoft AutoRoute 2006
  • Microsoft MapPoint 2006 Standard Edition
  • Microsoft MapPoint 2004 Standard Edition
  • Microsoft Streets & Trips 2008
  • Microsoft Streets & Trips 2008 with Connected Services
  • Microsoft Streets & Trips 2008 with GPS Locator
  • Microsoft Streets & Trips 2006
  • Microsoft Streets & Trips 2005 Standard Edition
  • Microsoft Streets & Trips 2004 Standard Edition
  • Microsoft Streets & Trips 2003 Standard Edition

This article was previously published under Q247803


When you try to print driving directions with strip maps in any one of the programs that are listed in the "Applies to" section, only the first page of output may print correctly.


You may not have enough memory available to print the map and driving directions.

This behavior may occur if any one of the following conditions are true:

  • Your printer driver is damaged or is out of date.
  • You are running Microsoft Expedia Streets and Trips 2000 on a Microsoft Windows 95-based computer.
  • You are printing in landscape orientation.
  • You do not have enough memory available to print the map and driving directions.

Note For best results, your printer should have at least 1 megabyte (MB) of memory.


If your printer is configured to print in Landscape orientation, change this setting to Portrait orientation.

If you are printing your driving directions on paper that is more than 11 inches wide, switch to standard letter-sized paper (8 1/2 x 11 inches), and then print the map in Portrait orientation.

If the problem continues to occur, try one of the following resolutions.

Set Print Quality to a Lower Setting

  1. On the File menu, click Print.
  2. Under Options, select one of the options in the Map quality box:
    • Draft - Prints a map at the highest speed with less detail than the other selections.
    • Normal (default) - Prints a map with good detail at medium speed.
    • Presentation - Prints a map with the highest level of detail at a slower speed than the other selections.
  3. Click OK.

Empty the Temporary Files Folder

Microsoft Windows uses the Windows\Temp folder to temporarily store files while they are being printed. If this folder is too full to store the printer and file information, problems can result. To empty the Temp folder, use the Disk Cleanup utility:

  1. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Disk Cleanup.
  2. Select the drive where Windows is installed, typically drive C:, and then click OK.
  3. On the Disk Cleanup tab, click Temporary Files.
  4. Click OK, and then click Yes.

Note Disk Cleanup displays a status bar during the process and then quits when the process is completed.

Update the Printer Driver

Remove the Printer Program

  1. Click Start, click Control Panel, and then double-click Add/Remove Programs.
  2. Select your printer program if it is displayed in the list, and then click Remove.
  3. When you receive the "Are you sure you want to completely remove the program and all of its components?" message, click Yes.

Remove the Printer Driver

  1. Click Start, and then click Printers and Faxes.
  2. Right-click the printer that you want to remove, and then click Delete.
  3. When you receive the "Are you sure you want to delete the printer?" message, click Yes.
  4. Restart your computer.

Install the Latest Driver and Printer Program

Download and install the latest driver for your printer.For information about how to contact your printer vendor to obtain the driver, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Change Print Driver Settings to RAW

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

  1. Quit all the programs that are running.
  2. Click Start, and then click Printers and Faxes.
  3. Right-click your printer, and then click Properties.
  4. Click the Advanced tab, and then click Print Processor.
  5. Under Print processor, click Winprint.
  6. Under Default datatype, click RAW, and then click OK.


  1. Open the map that has the driving directions that you want to print.
  2. Click File, and then click Save as Web Page.
  3. Type the folder name and the file name where you want to save the .htm file.
  4. Click OK.
  5. Open the .htm file in Microsoft Internet Explorer.
  6. On the File menu, click Print.


The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: mp Mappoint Streets trips multi multi-media media mm auto-map amap printing

Keywords: kbenv kbprb kbprint KB247803