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= <span id="KB247774"></span>XADM: MSExchangeIS (306) Error in Event Log with Antivirus Use =<br />
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PSS ID Number: 247774<br />
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Article Last Modified on 11/5/2003<br />
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The information in this article applies to:<br /><br />
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* Microsoft Exchange Server 5.5<br />
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This article was previously published under Q247774<br />
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== SYMPTOMS ==<br />
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When you use an antivirus program on a computer running Microsoft Windows NT Server 4.0 Service Pack 3 and Microsoft Exchange Server 5.5, the following error message may appear in the application log of Event Viewer:<br />
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Event ID: 0<br /><br />
Source: ESE97<br /><br />
Category: Performance<br /><br />
Description: MSExchangeIS (306) Unexpected Windows NT API error. 0xC000000D<br />
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== CAUSE ==<br />
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This behavior can be caused by a virus protection program, especially when it is not a program built to recognize Exchange Server processes. The program may install a file system filter that prevents a JET engine from addressing database files.<br />
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== RESOLUTION ==<br />
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To work around this behavior, use one of the two following procedures:<br /><br />
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<li>Remove the antivirus software, and then restart the server. (Disabling the antivirus program is not sufficient.)<br />
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<li>Install a Windows NT hotfix that is part of the roll-up hotfixes recommended in the Readme.doc file for Microsoft Exchange Server 5.5. These hotfixes are available at:<br />
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<p>ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/nt40/hotfixes-postSP3/roll-up/</p><br />
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'''NOTE''': If you later reinstall Windows NT service packs, you must also reinstall the hotfixes, regardless of your responses to the '''Overwrite Newer Files''' prompts during the service pack installation.</li></ul><br />
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== MORE INFORMATION ==<br />
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This error can occur when you install Norton NT Tools version 1.0. Disabling the Norton program does not work; you must remove it.<br /><br />
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Use of Omtool Fax Senior version 2.5 also produces this error, with an internal ID of 2030148. The hotfix noted above also corrects this problem.<br /><br />
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For additional information, please see the following article in the Microsoft Knowledge Base:<br />
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[[../174746|174746]] XADM: Err Msg: Unexpected NT API Error: 0xC000000D<br />
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Keywords: kbprb KB247774<br /><br />
Technology: kbExchange550 kbExchangeSearch kbZNotKeyword2<br />
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[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]<br />
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<span>© Microsoft Corporation. All rights reserved.</span><br />
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