Microsoft KB Archive/247466

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Knowledge Base

XCLN: Symbol Characters Not Recognized in Outlook Web Access Subject Line

Article ID: 247466

Article Last Modified on 2/27/2007


  • Microsoft Exchange 2000 Server Standard Edition

This article was previously published under Q247466


When you use Microsoft Exchange 2000 Server Outlook Web Access (OWA) and you attempt to type the URL address of an e-mail message that contains certain symbols, you receive the following error message:

Page can not be displayed

An example of such a URL address for a message with a subject of "Test?" is:



This behavior occurs with escaped characters such as the pound sign (#), the question mark (?), or the asterisk (*). Escaped characters cannot be used in un-escaped form in URLs. The URL name of the message will be changed to "test%3F.eml" or something similar.


Select the message from within the OWA Inbox by double-clicking it instead of manually inputting the URL address.


This behavior is by design. The escaped characters are converted to a set of characters that can be used within the URL.

Additional query words: exch2kp2w

Keywords: kbbug kberrmsg kbnofix KB247466