Article ID: 246973
Article Last Modified on 7/15/2004
APPLIES TO
- Microsoft Internet Mail and News 2.0 for Windows 95
- Microsoft Internet Mail and News 1.0
This article was previously published under Q246973
For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
SYMPTOMS
After you delete messages from the "Deleted Items.mbx" file in Internet Mail and News, the file may remain the same size. For example, if the current file size is 5 MB and you delete all entries, the file size may still be 5 MB.
CAUSE
This behavior occurs because Internet Mail and News does not completely remove the e-mail message from the folder.
RESOLUTION
To resolve this issue:
- Start Internet Mail.
- Click File, point to Folder, point to Compact, and then click All Folders.
NOTE: Any files that have been deleted from the Deleted Items.mbx file are removed.
If you perform these steps and the file size is still not reset, quit Internet Mail, delete the "Deleted Items.mbx" file, and then restart Internet Mail. The "Deleted Items.mbx" file is re-created when Internet Mail is restarted.
Keywords: kbenv kbprb KB246973
