Microsoft KB Archive/246880

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Knowledge Base

Error Message on a Blue Screen When Shutting Down or Restarting Windows

Article ID: 246880

Article Last Modified on 1/25/2007


  • Microsoft Windows 98 Standard Edition
  • Microsoft Windows 95
  • Microsoft Windows 98 Second Edition

This article was previously published under Q246880


After you upgrade a Compaq Presario model computer to Windows 98 or Windows 98 Second Edition, an error message on a blue screen may be displayed when you shut down or restart Windows.


This behavior occurs when you upgrade a Compaq Presario model that uses an FX500 or FX700 monitor and an incompatible monitor driver is installed.


To resolve this issue, obtain updated drivers from the following Compaq Web site:

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.


According to information posted on the Compaq Web site, the following Compaq Presario models are affected:

Presario 4800
Presario 4808
Presario 4810
Presario 4812
Presario 4814
Presario 4816
Presario 4824
Presario 4830
Presario 4832
Presario 4834
Presario 4840
Presario 4850
Presario 4860
Presario 4862
Presario 4880
Presario 4882 If this article does not describe your shutdown-related issue, please see the following Microsoft Web site to view more articles about shutting down Windows 98:

Additional query words: w98shutdown

Keywords: kbenv kbprb KB246880