Article ID: 246842
Article Last Modified on 10/25/2006
APPLIES TO
- Microsoft Systems Management Server 2.0 Service Pack 1
- Microsoft Systems Management Server 2.0 Service Pack 2
This article was previously published under Q246842
SYMPTOMS
On Microsoft Windows NT-based clients that are configured with French regional settings (by using the Regional Settings tool in Control Panel), the Remote Control tool may stop working with an access violation in Remote.exe or Ldwmnt.dll after a few minutes.
CAUSE
This behavior is caused by improper negotiation of the encryption state. The state can be either Active or Inactive. The configuration of the regional settings determines the encryption level.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of the post Service Pack 1 fix should have the following file attributes or later:
Date Time Version Size File name Platform ---------------------------------------------------------------- 03/03/2000 8:27p 2.00.1380.1132 1,292,991 Remctrl.exe Intel 03/03/2000 8:25p 2.00.1380.1132 567,280 Ldwmnt.dll Intel 04/02/2000 9:22p 67 Compver.ini 03/03/2000 8:30p 2.00.1380.1132 1,657,666 Remctrl.exe Alpha 03/03/2000 8:25p 2.00.1380.1132 850,704 Ldwmnt.dll Alpha
The English version of the post SP2 fix should have the following file attributes or later:
Date Time Version Size File name Platform ----------------------------------------------------------------------- 06/10/2000 5:40a 2.0.92.01 1,346,654 Remctrl.exe Intel 06/10/2000 5:40a 2.00.1493.2121 567,280 Ldwmnt.dll Intel 06/10/2000 5:40a 2.00.1493.2121 300,576 Wuser32.exe Intel 06/10/2000 5:40a 67 CompverRemCtrl.ini 06/10/2000 5:40a 2.0.92.01 1,685,097 Remctrl.exe Alpha 06/10/2000 5:40a 2.00.1493.2121 850,704 Ldwmnt.dll Alpha 06/10/2000 5:40a 2.00.1493.2121 424,720 Wuser32.exe Alpha
The French version of the post SP2 fix should have the following file attributes or later:
Date Time Version Size File name Platform -------------------------------------------------------------------- 07/30/2000 5:40a 2.0.92.01 1,350,105 Remctrl.exe Intel 07/30/2000 5:40a 2.00.1493.2121 575,984 Ldwmnt.dll Intel 06/10/2000 5:40a 2.00.1493.2121 300,576 Wuser32.exe Intel 06/10/2000 5:40a 67 CompverRemCtrl.ini 07/30/2000 5:40a 2.0.92.01 1,688,702 Remctrl.exe Alpha 07/30/2000 5:40a 2.00.1493.2121 858,896 Ldwmnt.dll Alpha 06/10/2000 5:40a 2.00.1493.2121 424,720 Wuser32.exe Alpha
The International Client Pack 1 (ICP1) version of the post SP2 fix should have the following file attributes or later:
Date Time Version Size File name Platform ---------------------------------------------------------------- 07/29/2000 5:40a 2.0.92.01 1,710,884 Remctrl.exe Intel 07/29/2000 5:40a 2.00.1493.2121 567,280 Ldwmnt.dll Intel 06/10/2000 5:40a 2.00.1493.2121 301,056 Wuser32.exe Intel 06/10/2000 5:40a 67 CompverRemCtrl.ini 07/29/2000 5:40a 2.0.92.01 2,595,906 Remctrl.exe Alpha 07/29/2000 5:40a 2.00.1493.2121 850,704 Ldwmnt.dll Alpha 06/10/2000 5:40a 2.00.1493.2121 424,720 Wuser32.exe Alpha
NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Systems Management Server 2.0 Service Pack 3.
Additional query words: prodsms remctrl exe idwmnt dll wuser32 compverremctrl ini
Keywords: kbqfe kbhotfixserver kbbug kbfix kbhelpdesk kbsms200fix kbsms200presp3fix KB246842