Article ID: 246805
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Server 4.0 Standard Edition
This article was previously published under Q246805
SYMPTOMS
When you try to use Remote Access Service (RAS) and Dial-Up Networking (DUN) to connect to a server from a computer running Microsoft Windows NT Server 4.0 Service Pack 4, you may not be able to establish the connection and you may receive an error message about the Rasctrs.dll file.
Also, Event Viewer may record the following information:
CAUSE
This behavior can occur if you install RAS on a computer that already has Service Pack 4 (SP4) installed but do not then reapply SP4 or apply the latest service pack before you restart the computer.
RESOLUTION
To resolve this behavior, follow these steps:
- Remove RAS.
- Restart the computer.
- Reinstall RAS.
- Reapply SP4, or apply the latest service pack.
- Restart the computer.
Additional query words: remote
Keywords: kbprb KB246805