Microsoft KB Archive/246805

Knowledge Base

Rasctrs Error and Events Appear When Dialing with RAS on NT 4.0 SP4 Computer

Article ID: 246805

Article Last Modified on 11/1/2006

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APPLIES TO

• Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q246805

SYMPTOMS

When you try to use Remote Access Service (RAS) and Dial-Up Networking (DUN) to connect to a server from a computer running Microsoft Windows NT Server 4.0 Service Pack 4, you may not be able to establish the connection and you may receive an error message about the Rasctrs.dll file.

Also, Event Viewer may record the following information:

Event 2001
Source: rasctrs
Type: Error
Description: Load of Rasctrs.dll failed. Make sure the DLL file is in the PATH. WIN32 Error number is returned in the data.
Data: 0000: 000003eb (in words)

Event 1008
Source: perflib
Type: Error
Description: The Open Procedure for service 'Remote Access' in DLL Rasctrs.dll failed. Performance data for this service will not be available. Status code returned is DWORD 0.
Data: 0000: 000003eb (in words)

CAUSE

This behavior can occur if you install RAS on a computer that already has Service Pack 4 (SP4) installed but do not then reapply SP4 or apply the latest service pack before you restart the computer.

RESOLUTION

To resolve this behavior, follow these steps:

1. Remove RAS.
2. Restart the computer.
3. Reinstall RAS.
4. Reapply SP4, or apply the latest service pack.
5. Restart the computer.

Additional query words: remote

Keywords: kbprb KB246805

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