Article ID: 246794
Article Last Modified on 9/2/2005
APPLIES TO
- Microsoft SNA Server 4.0
- Microsoft SNA Server 3.0 Service Pack 2
- Microsoft SNA Server 3.0 Service Pack 3
- Microsoft SNA Server 3.0 Service Pack 4
- Microsoft SNA Server 4.0
- Microsoft SNA Server 4.0 Service Pack 1
- Microsoft SNA Server 4.0 Service Pack 2
- Microsoft SNA Server 4.0 Service Pack 3
This article was previously published under Q246794
SYMPTOMS
An invokable APPC or CPI-C application may fail intermittently. When the failure occurs, an event similar to the following is logged in the Windows NT application log on the SNA Server computer:
This problem occurs when an instance of the APPC or CPI-C application stops unexpectedly. In addition, this is most likely to occur if the application issues RECEIVE_ALLOCATE() calls for multiple Transaction Programs (TPs).
If another instance of the application is started after the first one stops, the effect is likely to be that host requests to invoke the application alternates between successful execution and failure.
Note: Event 60s are general errors that are logged when an invokable APPC/CPI-C TP cannot be invoked. Therefore, they result for reasons not related to the problem described here.
CAUSE
The SNA Server DMOD fails to mark all TPs registered by a process (for example APPC or CPI-C application) as inactive when the process stops abnormally. SNA Server may route host ATTACH requests to the TPs that are still marked as active, which results in the problem described above.
RESOLUTION
SNA Server 3.0
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
| File name | Date | Time |
|---|---|---|
| Snadmod.dll | 11/22/99 | 2:40PM |
| Snashmem.exe | 11/22/99 | 2:41PM |
NOTE: Because of file dependencies, the most recent fix that contains the preceding files may also contain additional files.
SNA Server 4.0
To resolve this problem, obtain the latest service pack for SNA Server 4.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
215838 How to Obtain the Latest SNA Server Version 4.0 Service Pack
STATUS
Microsoft has confirmed that this is a problem in Microsoft SNA Server versions 3.0 (all SPs), 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3.
This problem was first corrected in SNA Server 4.0 Service Pack 4.
MORE INFORMATION
After you apply the update, the DMOD searches the service table to locate all TPs that were registered by the process using the Process ID (PID) of the stopped process to ensure that all of the TPs used by that process are marked as no longer in use.
The Snashmem.exe tool used to view an SNA Server or Client service table has also been updated to include the PID and process header information for each service table entry. To see the new information shown by Snashmem.exe, perform the following steps:
- Start a command prompt and set the window with the following screen attributes so that the Snashmem.exe utility display does not scroll:
- Screen window size: Width = 80, Height = 50
- Font selection: Font = Raster Fonts, Size = 6x8
- Choose OK.
- Maximize the command prompt window.
- Run Snashmem.exe to display its main screen.
- Press S to look at the service table summary.
- Use the Up and Down arrow keys to move the pointer to a service table entry. Note: The N and P keys are used to move to the next and previous pages, because the service table contains 1022 entries.
- After you select a specific entry, press E to expand the option and show the details for the service table entry.
- The following is an example of the new fields that show the PID and process header:
shr->svce[2].srv.Bm.pProcessHdr = 564
shr->svce[2].srv.Bm.Pid = 129
shr->svce[2].srv.NPd.pProcessHdr = 564
shr->svce[2].srv.NPd.Pid = 129
Keywords: kbbug kbfix kbsna400presp4fix kbqfe kbsna400sp4fix KB246794
