Knowledge Base

PUB2000: Error Message When You Print to a Hewlett Packard LaserJet 8500DN

Article ID: 246610

Article Last Modified on 9/7/2001

APPLIES TO

Microsoft Publisher 2000 Standard Edition

This article was previously published under Q246610

SYMPTOMS

When you attempt to print a Microsoft Publisher 2000 publication to a Hewlett Packard LaserJet 8500DN printer on a Microsoft Windows NT 4.0-based computer, you may receive the following error message:

There is a problem with your printer settings. Your printer has given Publisher an invalid value, and the printer could not be correctly initialized. Please check your printer settings in the Windows control panel.

CAUSE

This behavior can occur because the Hewlett Packard LaserJet 8500DN PCL printer driver version 1.0.0090 is not compatible with Publisher 2000.

WORKAROUND

To work around this issue, install the PostScript driver for the Hewlett Packard LaserJet 8500DN printer.

The Hewlett Packard LaserJet 8500DN PostScript printer driver is available on the CD-ROM provided with the printer and from the following Hewlett Packard Web site:

www.hp.com

MORE INFORMATION

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: pub2k prints printing lj mspub 9.0 Pub9

Keywords: kberrmsg kbprint kbhardware kbgpf kbprb kb3rdparty KB246610

Microsoft KB Archive/246610

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