Microsoft KB Archive/246589

Knowledge Base

Error Message: 373 No Such Interface Supported

Article ID: 246589

Article Last Modified on 1/25/2007

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APPLIES TO

• Microsoft Internet Explorer 5.01
• Microsoft Internet Explorer 5.01
• Microsoft Internet Explorer 5.0

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This article was previously published under Q246589

SYMPTOMS

When you click Organize Favorites on the Favorites menu in Internet Explorer, you may receive the following error message:

"An error has occurred in this dialog" "Error: 373 No such interface supported".

CAUSE

This behavior can occur if there is an incorrect version of the Jscript.dll file in the Windows\System folder.

RESOLUTION

To resolve this issue, rename the Jscript.dll file and extract a new copy of this file to the Windows\System folder:

1. Restart the computer in Safe mode by holding down the CTRL key as the computer starts, and then clicking Safe mode command prompt only.
2. Move to the Windows\System folder by typing the following command:

   cd \windows\system

3. Rename the Jscript.dll file to Jscript.old. To rename the file, type the following command:

   ren jscript.dll jscript.old

4. Restart the computer in Normal mode.
5. Extract a new copy of the Jscript.dll file to the Windows\System folder. For additional information about how to extract a file, click the article number below to view the article in the Microsoft Knowledge Base:

   129605 How to Extract Original Compressed Windows Files

6. Restart your computer.

Keywords: kbenv kbprb KB246589

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