Microsoft KB Archive/246462

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Print Jobs Randomly Stop Responding with HP JetDirect Printing on Large Network

Article ID: 246462

Article Last Modified on 11/1/2006



APPLIES TO

  • Microsoft Windows NT Server 4.0 Standard Edition



This article was previously published under Q246462

SYMPTOMS

On a large TCP/IP-based network that uses Hewlett-Packard (HP) JetDirect printing, print jobs may randomly become stuck in the print queue, and the Spooler service may need to be stopped and restarted several times a day. Using the HP JetAdmin software to reestablish a connection with the printer also restarts print jobs.

CAUSE

This problem is most likely to occur when there are many router hops between the print server and the printer, and there is a large number of printers per print server. In large TCP/IP-based networks with many hops between print servers and the printers, JetAdmin has difficulty maintaining a connection with the JetDirect adapter.

RESOLUTION

As a workaround, either move the print server to the same network segment as the printers, or use LPR printing instead of JetDirect printing when there is a large number of router hops between the print server and the printers.


Additional query words: nt 4.0 queue

Keywords: kbprb KB246462