Microsoft KB Archive/246270

Knowledge Base

XADM: Access Denied Error When Installing a Service Pack on Exchange Server 5.5 with OWA

Article ID: 246270

Article Last Modified on 10/27/2006

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APPLIES TO

• Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q246270

SYMPTOMS

When you attempt to install Service Pack 1 (SP1), Service Pack 2 (SP2), or Service Pack 3 (SP3) for Microsoft Exchange Server 5.5, you may receive the following error message if you have Outlook Web Access (OWA) already installed:

Access Denied
Microsoft Windows NT
ID no: 0xc0020005

CAUSE

The cause is unknown.

RESOLUTION

To resolve this behavior, remove Outlook Web Access (OWA), and then reinstall OWA and reapply the service pack. Follow these steps:

1. Remove the OWA component.
2. If you have custom Active Server Page (ASP) pages installed for use with OWA, copy them to a backup location.
3. Delete the \Exchsrvr\Webdata folder.
4. Reinstall OWA, and then reapply the service pack.
5. Copy any custom ASP pages back into the \Exchsrvr\Webdata folder.

Additional query words: upgrade world

Keywords: kbprb KB246270

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