Article ID: 246170
Article Last Modified on 10/24/2006
APPLIES TO
- Microsoft Greetings 2000 Standard Edition
- Microsoft Home Publishing 2000 Standard Edition
- Microsoft Home Publishing 2000 Express Edition
This article was previously published under Q246170
SYMPTOMS
When you run Microsoft Home Publishing 2000, you may receive the following error message:
CAUSE
This behavior can occur if an Epson inkjet printer is attached to your computer.
RESOLUTION
To work around this issue, install the Epson Stylus Color ESC/P2 printer driver or the Epson LQ 2550 printer driver.
NOTE: These drivers are available on the Microsoft Windows 98 CD-ROM, and they are available as a free download from the following Epson Web site:
If the issue continues to occur, or if you are not using an Epson printer, reduce your graphics hardware acceleration setting. To do this:
- Click Start, point to Settings, and then click Control Panel.
- Double-click System.
- Click the Performance tab, and then click Graphics.
- Move the Hardware Acceleration slider all the way to None.
- Click OK, and then click Close.
- When you are prompted to restart the computer, click Yes.
If the issue continues to occur, manually register the Qdgw.dll and Pprnedit.dll files. To do this:
- Click Start, and then click Run.
- Click Browse.
- In the Look in box, click the hard disk on which Home Publishing 2000 is installed.
- Double-click the Program Files folder.
- Double-click the Microsoft Home Publishing 2000 folder.
- In the Files of type box, click All Files.
- Double-click the QDgw.dll file.
If the QDgw.dll file is not displayed, make sure that Windows Explorer is configured to display .dll files. To do this:- Double-click the My Computer icon on the desktop.
- On the View menu, click Options or Folder
Options. - On the View tab, click Show all files, and then click OK.
- Close the My Computer window.
- Press the HOME key, type regsvr32, press the SPACEBAR, and then click OK.
- Click OK.
- Click Start, and then click Run.
- Press the END key, delete QDgw.dll from the end of the line, type Pprnedit.dll, and then click OK.
NOTE: Make sure that you do not delete the quotation mark at the end of the line. - Click OK.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
To install and use either of these Epson printer drivers:
- Click Start, point to Settings, and then click Printers.
- Double-click Add Printer, and then click Next.
- Click Local printer, and then click Next.
- In the Manufacturers box, click Epson.
- In the Printers box, click Epson Stylus Color ESC/P2 or Epson LQ 2550, and then click Next.
- In the Available ports box, click the port your printer is connected to, and then click Next.
- Under Do you want your Windows-based programs to use this printer as the default printer, click No, and then click Next.
- When you are prompted to print a test page, click Yes (recommended), and then click Finish.
- When the test page is finished printing, click Yes.
- Close the Printers window.
For additional information about this issue, click the article numbers below to view the articles in the Microsoft Knowledge Base:
246698 Homepub 2K Err Msg: Qdwg.dll and Prnedit.dll Are Missing or Broken
236208 HomePub Error Message: Hpub Caused an Invalid Page Fault in Module Qdgw.dll
258766 HP2000: How to Troubleshoot the "Hpub Caused an Invalid Page Fault in Module Qdgw.dll" Error Message
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Additional query words: greet2k gr2k greet2000 gr2000 homepub2k hp2k hp2000
Keywords: kberrmsg kbprb kbprint KB246170
