Difference between revisions of "Microsoft KB Archive/246049"

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<li>Restart the computer. When you see the &quot;Starting Windows 95&quot; message, press the F8 key, and then select Command Prompt Only from the Startup menu.</li>
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<li>Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then select Command Prompt Only from the Startup menu.</li>
 
<li>At the command prompt, type <span class="kbd userinput"> win</span>, and then press ENTER. Press and hold down the SHIFT key until the Windows startup sequence is complete.</li>
 
<li>At the command prompt, type <span class="kbd userinput"> win</span>, and then press ENTER. Press and hold down the SHIFT key until the Windows startup sequence is complete.</li>
 
<li>Disable any anti-virus or disk tool programs installed on the computer. For information about how to disable these programs, see the printed or online documentation for the program.</li>
 
<li>Disable any anti-virus or disk tool programs installed on the computer. For information about how to disable these programs, see the printed or online documentation for the program.</li>

Latest revision as of 13:50, 21 July 2020

Knowledge Base


Article ID: 246049

Article Last Modified on 8/6/2002



APPLIES TO

  • Microsoft Expedia Streets & Trips 2000



This article was previously published under Q246049

SYMPTOMS

When you start Microsoft Expedia Streets & Trips 2000, you may receive the following error message:

This program can no longer run. Click OK to acknowledge this message, and then restart the program.

CAUSE

This behavior can occur if the Itss.dll file is missing, damaged, or an incorrect version.

RESOLUTION

You may be able to resolve this issue by installing the HTML Help Installation and Update Package. To do this:

  1. Insert the Expedia Streets & Trips 2000 Setup CD-ROM into your CD-ROM drive. Press and hold down the SHIFT key as you insert the CD-ROM to prevent Setup from starting automatically.
  2. Click Start, point to Programs, and then click MS-DOS Prompt.
  3. Type the following lines, pressing ENTER after you type each line:

    copy cd-rom:\common\enu\hhupd.exe drive:\windows\desktop
    exit

    where cd-rom is the drive letter of your CD-ROM drive, and drive is the drive letter of the hard disk on which Microsoft Windows is installed.
  4. Clean boot your computer. To do this, use the appropriate method for your version of Windows.

    Windows 98

    1. Click Start, and then click Run.
    2. In the Open box, type msconfig, and then click OK.
    3. On the General tab, click Selective Startup, and then click to clear the following check boxes:

      • Process Config.sys File
      • Process Autoexec.bat File
      • Process Winstart.bat File (if available)
      • Process Win.ini File
      • Load Startup Group Items
    4. Click OK. When you are prompted to restart the computer, do so.

    For additional information about how to clean boot Windows 98, click the article number below to view the article in the Microsoft Knowledge Base:

    192926 How to Perform Clean-Boot Troubleshooting for Windows 98

    Windows 95

    1. Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then select Command Prompt Only from the Startup menu.
    2. At the command prompt, type win, and then press ENTER. Press and hold down the SHIFT key until the Windows startup sequence is complete.
    3. Disable any anti-virus or disk tool programs installed on the computer. For information about how to disable these programs, see the printed or online documentation for the program.
    4. Quit all running programs except Explorer and Systray. To do this, press CTRL+ALT+DELETE, click the program you want to quit, and then click End Task. If you receive a message that the program is busy or not responding, click End Task again. Repeat this step to quit all programs except Explorer and Systray.

    For additional information about how to clean boot Windows 95, click the article number below to view the article in the Microsoft Knowledge Base:

    177604 Multimedia: Troubleshooting Using Clean Boot of Windows 95

  5. Double-click the Hhupd.exe file on the desktop, click Yes, and then click OK.
  6. If you run Expedia Streets & Trips 2000 on a Windows 95-based computer, restart the computer normally.

    If you run Expedia Streets & Trips 2000 on a Windows 98-based computer:
    1. Click Start, and then click Run.
    2. In the Open box, type msconfig, and then click OK.
    3. On the General tab, click Normal Startup.
    4. Click OK. When you are prompted to restart the computer, do so.



Additional query words: multi multi-media media mm clean-boot automap amap

Keywords: kberrmsg kbenv kbsetup kbprb KB246049