Article ID: 244593
Article Last Modified on 5/12/2007
APPLIES TO
- Microsoft Office 97 Standard Edition
This article was previously published under Q244593
SYMPTOMS
When you run the Microsoft Office 97 Version Checker, the Version Checker displays the following message:
You receive this message even though you previously installed Microsoft Office 97 SR-2 on your computer.
CAUSE
This problem occurs if you have version 8.0h or later of the Microsoft Excel executable (Excel.exe) installed on your computer. This executable is included in the Microsoft Excel 97 updates documented in the following articles in the Microsoft Knowledge Base:
231304 XL97: Patch Available for Excel 97 Virus Warning Vulnerabilities
242209 XL97: How to Obtain and Install the Excel 97 SYLK File Security Update
Specifically, the problem occurs because the Version Checker does not recognize any newer version of Excel.exe (8.0h, 8.0i, and so on) as a valid component of Microsoft Office 97 SR-2. As a result, the Version Checker reports that you have SR-1 installed, not SR-2.
RESOLUTION
If you previously installed Microsoft Office 97 SR-2 and then installed either or both of the Microsoft Excel 97 updates listed in the "Cause" section of this article, your system has Microsoft Office 97 SR-2 installed. For full year 2000 compliance, you may want to install the updates documented in the following articles in the Microsoft Knowledge Base:
197237 OL97: Year 2000 Dates Are Imported and Exported Incorrectly
172733 Updated Version of Microsoft Jet 3.5 Available for Download
If you have not installed Microsoft Office 97 SR-2, you can download the latest version of the SR-2 Patch from the following location:
MORE INFORMATION
When you run the Microsoft Office 97 Version Checker, it can return one of five different results:
Result One
Result Two
Result Three
Result Four
Result Five
The result you receive depends on the installation state of Microsoft Office 97 on your computer, as described in the following table.
Installation State Result(s) Returned ---------------------------------------------------------------- No Office 97 components installed Results One and Five Office 97 installed Result Two Office 97 SR-1 installed Result Three Office 97 SR-2 installed Result Four Mixed installation of Office 97 components Result Five Microsoft Excel 8.0h or later installed Result Three
The Office 97 Version Checker correctly reports the status of your Microsoft Office 97 installation, unless you have installed a version of Microsoft Excel that is 8.0h or later.
You can check the version of your copy of Microsoft Excel by performing the following steps:
- On the Start menu, point to Find, and click Files or Folders.
- In the Named edit box, type Excel.exe.
- In the Look in list box, select My Computer.
- Select the Include Subfolders check box.
- Click Find Now.
- In the results pane, right-click Excel.exe.
- On the shortcut menu, click Properties.
- Select the Version tab.
Additional query words: OFF97 y2k
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