Microsoft KB Archive/244059

Knowledge Base

OL2000: Offline Synchronization May Not Complete When Upgrading

Article ID: 244059

Article Last Modified on 5/14/2007

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APPLIES TO

• Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q244059

SYMPTOMS

Microsoft Windows 95 SR1 computer is set up with Microsoft Exchange 5.0 Client, for "Offline Use with Synchronization." When you upgrade the Exchange Client to Outlook 2000 and attempt to synchronize, you receive the following error:

Errors in background synchronization. In most cases, further information is available in a sync.log in the Deleted Items folder. The Microsoft Exchange Server computer is not available. either there are network problems or the Microsoft Exchange Server computer is down for maintenance.

RESOLUTION

To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

Additional query words: OL2K

Keywords: kbbug kbfix kbqfe KB244059

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