Microsoft KB Archive/243707

Knowledge Base

Error message when you start MapPoint or Streets and Trips: "Failed to open default map templates and demographic data"

Article ID: 243707

Article Last Modified on 10/30/2007

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APPLIES TO

• Microsoft MapPoint 2000 Standard Edition
• Microsoft MapPoint 2001 Standard Edition
• Microsoft MapPoint 2002 Standard Edition
• Microsoft Streets & Trips 2008
• Microsoft Streets & Trips 2008 with Connected Services
• Microsoft Streets & Trips 2008 with GPS Locator
• Microsoft Streets & Trips 2004 Standard Edition
• Microsoft Streets & Trips 2003 Standard Edition

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This article was previously published under Q243707

SYMPTOMS

When you start Microsoft MapPoint or Microsoft Streets and Trips, you may receive one of the following error messages:

Failed to open default map templates and demographic data.

Demographic data is missing or corrupted. Please reinstall product name.

CAUSE

This issue may occur if any of the following conditions is true:

• The New North American Map.stt file is damaged or you have an incorrect version of the file.
• The Newmap.ptt file is damaged or an incorrect version.
• The Mdac_typ.exe installation did not finish successfully.

RESOLUTION

To resolve this issue, use the following methods in the order in which they are presented.

Note If you are running Windows 95, go to "Windows 95," later in this section.

Remove MapPoint or Streets and Trips

1. Click Start, and then click Control Panel.
2. Double-click Add or Remove Programs.
3. Click to select the program that you want to remove, and then click Change/Remove.
4. Follow the instructions on the screen to remove the program.
5. Delete the drive:\Program Files\MapPoint (or Streets and Trips) folder, where drive is the drive letter of the hard disk where the program is installed.

Download MDAC

To download the latest version of Microsoft Data Access Components (MDAC):

1. Visit the following Microsoft Web site:

   http://msdn2.microsoft.com/en-us/data/aa937695.aspx

2. Locate the newest version of MDAC that is appropriate for your operating system and language, and then click the link to read the release details.
3. Verify that the version of MDAC is appropriate for your system, click the Download MDAC version link, and follow the download instructions.
4. When you are prompted to "click to Save This Program to Disk," click OK.
5. In the Save in box, click Desktop, and then click Save.

Perform a clean boot procedure

1. Click Start, click Run, type msconfig in the Open box, and then click OK.
2. Click the General tab, and then click Selective Startup.
3. Click to clear the following check boxes under Selective Startup:

   Process SYSTEM.INI file
   Process WIN.INI file
   Load Startup Items

4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
5. Click OK, and then click Restart to restart the computer.
   
   Note To restore the computer to use normal startup, click Normal Startup - load all device drivers and services on the General tab in the System Configuration utility, click OK, and then click Restart to restart the computer.

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

310353 How to configure Windows XP to start in a "clean boot" state

267288 How to perform a clean boot in Windows Millennium Edition

Install the latest version of MDAC

1. On the Windows desktop, double-click the Mdac_typ.exe file.
2. Follow the instructions that appear on the screen to install the MDAC update.
3. When you are prompted to restart the computer, click Restart Windows, and then clean boot the computer.

Note You may receive the following error message after you restart the computer:

Unable to open response file C:\Temp\Odbcconf.tmp

For additional information about this error message, click the following article number to view the article in the Microsoft Knowledge Base:

218184 PRB: Restart After MDAC Installation Causes Error

Reinstall MapPoint or Streets and Trips

1. Insert the MapPoint or Streets and Trips CD into your CD drive.
   
   If MapPoint or Streets and Trips Setup does not start automatically, click Start, click Run, type the following text in the Open box, and then click OK:

   cd-rom:\setup.exe

   In this example, cd-rom is the drive letter of your CD drive.
2. Follow the instructions that appear on the screen to install MapPoint or Streets and Trips.
3. When the installation process is complete, click OK, and then restart Windows normally.

Windows 95

Note Streets and Trips 2003 will not run on Windows 95.

Download DCOM95 for Windows 95

1. Connect to the following Microsoft Web site:

   http://www.microsoft.com/com/dcom/dcom95/download.asp

2. Click the link next to the download site closest to you.
3. Click Save this program to disk, and then click OK.
4. In the Save in box, click Desktop, and then click Save.

Download MDAC

1. Connect to the following Microsoft Web site:

   http://www.microsoft.com/downloads/details.aspx?FamilyID=83e8f178-94c9-4e7d-b0b6-a8a94c4eb912&DisplayLang=en

2. Under Select an Install Option, click the latest version of MDAC RTM for your language version of Microsoft Windows, and then click Go to Download.
3. Click Save this program to disk, and then click OK.
4. In the Save in box, click Desktop, and then click Save.

Perform a clean boot procedure

1. Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then select Step By Step Confirmation from the Startup menu.
2. Press Y at each prompt except for the following two prompts, at which you must press N:
   • Process your startup device driver (CONFIG.SYS) [Enter=Y, Esc=N]?
   • Process your startup command file (AUTOEXEC.BAT) [Enter=Y,Esc=N]?
3. Quit all programs that are running except Explorer and Systray. To do this:
   1. Press CTRL+ALT+DELETE.
   2. Click the program you want to quit, and then click End Task.
   3. If you receive a message that the program is busy or not responding, click End Task again.
   Repeat this step until you have quit all programs except Explorer and Systray.
4. Disable any anti-virus or disk tool programs installed on the computer. For information about how to disable these programs, see the printed or online documentation for the program.

Note To restore your original Startup options, restart the computer normally, and then enable any anti-virus or disk tool programs installed on the computer. For information about how to enable these programs, see the printed or online documentation for the program.

For more information about how to clean boot Windows 95, click the following article number to view the article in the Microsoft Knowledge Base:

177604 Multimedia: Troubleshooting using clean boot of Windows 95

Install DCOM95 for Windows 95

1. On the Windows desktop, double-click the Dcom95.exe file.
2. Follow the instructions that appear on the screen to install DCOM95 for Windows 95.
3. When you are prompted to restart the computer, click Restart Windows, and then clean boot your computer as described in the "Clean Boot Your Computer" section of this article.

Install MDAC

1. On the Windows desktop, double-click the Mdac_typ.exe file.
2. Follow the instructions that appear on the screen to install the MDAC update.
3. When you are prompted to restart the computer, click Restart Windows, and then clean boot your computer.

Note You may receive the following error message after you restart the computer:

Unable to open response file C:\Temp\Odbcconf.tmp

For additional information about this error message, click the following article number to view the article in the Microsoft Knowledge Base:

218184 PRB: Restart After MDAC Installation Causes Error

Reinstall MapPoint

1. Insert the MapPoint CD into your CD drive.
   

If MapPoint Setup does not start automatically, click Start, click Run, type cd-rom:\setup.exe in the Open box, and then click OK.

In this example, cd-rom is the drive letter of your CD drive.

1. Follow the instructions that appear on the screen to install MapPoint.
2. When the installation process is complete, click OK, and then restart Windows normally.

Additional query words: mp2000 mp2001 multi multi-media media mm gpf ipf auto-map amap

Keywords: kbenv kberrmsg kbprb kbsetup KB243707

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