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2020-07-21T12:49:17Z
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<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Additional query words: direct mail hang respond outlook excel Norton SystemWorks 3.0 <del style="font-weight: bold; text-decoration: none;">&quot;</del>Requesting Virus Scan...<del style="font-weight: bold; text-decoration: none;">&quot; </del>XL20 XL2000 WD2002 WD2000 Visual C++ FoxPro loses focus menu file open dialog box print OFF2000 OL2000 PUB2000 PRJ2000 printing PPT2000 officeaviss</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Additional query words: direct mail hang respond outlook excel Norton SystemWorks 3.0 <ins style="font-weight: bold; text-decoration: none;">"</ins>Requesting Virus Scan...<ins style="font-weight: bold; text-decoration: none;">" </ins>XL20 XL2000 WD2002 WD2000 Visual C++ FoxPro loses focus menu file open dialog box print OFF2000 OL2000 PUB2000 PRJ2000 printing PPT2000 officeaviss</div></td></tr>
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= <span id="KB243579"></span>You receive an error message in a program that interacts with Word 2000 when Norton AntiVirus or SystemWorks is installed on your computer =<br />
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Article ID: 243579<br />
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Article Last Modified on 1/25/2007<br />
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APPLIES TO<br /><br />
<br /><br />
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* Microsoft Project 2000 Standard Edition<br />
* Microsoft Excel 2000 Standard Edition<br />
* Microsoft Office Binder 2000<br />
* Microsoft Outlook 2000 Standard Edition<br />
* Microsoft PowerPoint 2000 Standard Edition<br />
* Microsoft Publisher 2000 Standard Edition<br />
* Microsoft Word 2000 Standard Edition<br />
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This article was previously published under Q243579<br />
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== SYMPTOMS ==<br />
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When you use one of the Microsoft Office programs listed at the beginning of this article, and you use a feature that requires the functions of Microsoft Word, you may experience one of the following symptoms:<br />
<ul><br />
<li>When you try to insert a Microsoft Word Document object into a program, you receive one of the following error messages:<br />
<div class="errormessage"><br />
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Microsoft <code>application</code> can't start the application required to open this object. An error occurred and this feature is no longer functioning properly. Would you like to repair this feature now?<br />
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</div><br />
If you click '''No''' to the error message, you receive the following error message:<br />
<div class="errormessage"><br />
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Cannot start the source application for this object.<br />
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<div class="indent"><br />
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<p>-or-</p><br />
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<div class="errormessage"><br />
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Failed to create object. Make sure the application is entered in the system registry.<br />
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</div></li><br />
<li>When you try to edit text in Microsoft Publisher by using the '''Edit Story in Microsoft Word''' command, you receive the following error message:<br />
<div class="errormessage"><br />
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A Word Story Editing error occurred. Microsoft Word may be busy, or there may not be enough memory. Wait a moment for Microsoft Word to finish. If this doesn't correct the problem, try making more memory available by saving your work and closing other programs; then try again.<br />
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</div></li><br />
<li>When you try to use Automation to control Word with the '''CreateObject''' function, you receive the following error message when you try to run the code:<br />
<div class="errormessage"><br />
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Run-time error '2147417846 (8001010a) Automation error.<br />
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'''Note''' When you try to perform a mail merge from Microsoft Access, you may receive this error message. For more information, click the following article number to view the article in the Microsoft Knowledge Base:<br />
<div class="indent"><br />
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<p>[[../246018|246018]] The automation error 8001010A occurs when you automate Word 2000</p><br />
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<li>When you try to perform a mail merge from Microsoft Outlook, you receive the following error message:<br />
<div class="errormessage"><br />
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The program for the attachment may not have been installed properly or may have been moved or deleted. Reinstall the program in which the attachment was created.<br />
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<li>When you try to save or print a file, the '''Save''', '''Save As''', or '''Print''' dialog box may appear behind your Office program.</li><br />
<li>When you start Microsoft Word, you receive the following error message:<br />
<div class="errormessage"><br />
<br />
visual c++ run time library.<br /><br />
Run time error:<br /><br />
winword.exe r6025 pure virtual function call<br />
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</div></li><br />
<li>When you try to open a presentation in Microsoft PowerPoint, you receive the following error message:<br />
<div class="errormessage"><br />
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PowerPoint found an error that it can't correct. You should save presentations, quit, and then restart PowerPoint.<br />
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<li>In Microsoft Word, when you click the '''Page Up''' button or '''Page Down''' button on the vertical scroll bar, Word does not continue to the previous page or next page.</li><br />
<li>When you click '''New Letter to Contact''' in Outlook, you receive the following error message:<br />
<div class="errormessage"><br />
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Unable to start the Word letter wizard<br />
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</div></li></ul><br />
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== CAUSE ==<br />
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This behavior may occur if you have any of the following products installed on your computer.<br /><br />
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<br />
* Norton AntiVirus 2000<br />
* Norton AntiVirus 2001<br />
* Norton AntiVirus 2002<br />
* Norton SystemWorks 2000<br />
* Norton SystemWorks 2001<br />
* Norton SystemWorks 2002<br />
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<div class="workaround_section"><br />
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== WORKAROUND ==<br />
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For more information about the Norton AntiVirus Office Plug-in, click the following article number to view the article in the Microsoft Knowledge Base:<br />
<div class="indent"><br />
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[[../329820|329820]] How to use Office programs with the Norton AntiVirus Office plug-in<br />
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For more information about your Norton AntiVirus or Norton SystemWorks software, see your product documentation.<br />
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<div class="moreinformation_section"><br />
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== MORE INFORMATION ==<br />
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Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.<br /><br />
<br /><br />
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.<br /><br />
For information about how to contact Symantec Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:<br />
<div class="indent"><br />
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[[../65416|65416]] Hardware and software vendor contact information, A-K<br /><br />
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[[../60781|60781]] Hardware and software vendor contact information, L-P<br /><br />
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[[../60782|60782]] Hardware and software vendor contact information, Q-Z<br />
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Additional query words: direct mail hang respond outlook excel Norton SystemWorks 3.0 &quot;Requesting Virus Scan...&quot; XL20 XL2000 WD2002 WD2000 Visual C++ FoxPro loses focus menu file open dialog box print OFF2000 OL2000 PUB2000 PRJ2000 printing PPT2000 officeaviss<br />
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Keywords: kbvirus kberrmsg kbtshoot kbdta kbpending kbprb KB243579<br />
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[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]<br />
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<span>© Microsoft Corporation. All rights reserved.</span><br />
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