Article ID: 242450
Article Last Modified on 5/7/2007
APPLIES TO
- Customer Service and Support Information
This article was previously published under Q242450
SUMMARY
To quickly find an article in the Microsoft Knowledge Base, you can search by using keywords and query words. This article lists keywords and query words that you can use in your searches. You can also find keywords and query words by looking in the "Keywords" and "Additional query words" sections that are found in some articles. Using the keywords and query words that are listed in one article may help find other articles that have similar content. However, some query words are only used for older content and may not help you find the most current information. Use a variety of search techniques to make sure that you receive the best search result.
INTRODUCTION
The Microsoft Knowledge Base has more than 150,000 articles. These articles were created by thousands of support professionals who have resolved issues for our customers. The Microsoft Knowledge Base is regularly updated, expanded, and refined to help make sure that you have access to the very latest information.
Using keywords and query words in Knowledge Base articles may help you find the content that you are looking for more quickly. This article lists some of the most frequently used keywords and query words in the Microsoft Knowledge Base.
Contents
MORE INFORMATION
You can use the Microsoft Knowledge Base search options to customize your search. To learn more about these settings, visit the following Microsoft Web site:
Some articles have the "Keywords" and "Additional query words" sections. When you use words in either of these sections to search the Knowledge Base, you may find articles that contain similar content. To use these words in your search, select your product from the drop-down list box, and then enter the keyword or query word that is specific to the content you want to find in the Search for box.
If the query words and keywords that you use in your search do not return the results that you expect, also use other keywords and query words.
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Using keywords in your searches
Some articles have a "Keywords" section. The Knowledge Base is large, and it is constantly being updated. The team responsible for managing the Knowledge Base regularly adds keywords to Knowledge Base articles to help automate this work. You can use these keywords in your searches to locate articles that are related to your specific issue.
The following is a list of frequently used keywords. However, keep in mind that there are many keywords that are not listed here. Check the articles that you most frequently use to find keywords that may not be listed here, but that may help in your other searches.
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Windows keywords
| Query word | Description |
| kbBackup | Creating or restoring backups |
| kbClustering | Server Cluster |
| kbDefrag | Microsoft Defragmenter |
| kbDisasterRec | Disaster recovery |
| kbDualBoot | Dual booting |
| kbenable | Accessibility: information |
| kbEnableHear | Accessibility: hearing features |
| kbEnableLearn | Accessibility: learning features |
| kbEnableMove | Accessibility: movement features |
| kbEnableSight | Accessibility: sight features |
| kbenv | Windows environment |
| kbEvent | Events event models custom events |
| kbEventLog | Event logging |
| kbFax | Fax |
| kbformat | Formatting |
| kbkern32dll | Kernel 32 errors in Windows |
| kbKernBase | Kernel/Base issues |
| kbNLB | Network Load Balancing Cluster, Windows Load Balancing Service (WLBS) |
| kbRD | Remote Desktop |
| kbRegistry | Windows registry |
| kbRPC | Remote procedure calls |
| kbSafeMod | Safe Mode |
| kbScanDisk | Microsoft ScanDisk |
| kbshell | The Windows shell that lets users group-start and otherwise control applications |
| kbsound | Sound/audio |
| kbSysPrepTool | Microsoft Systems Preparation Tool |
| kbSysSettings | Operating system setup and registry settings |
| kbTimeServ | W32 time service |
| kbVirtualMem | Virtual memory |
| kbwindowsupdate | Windows Update |
| kbWinsock | Communication sockets such as NET Winsock and MFC Socks |
Topic of article keywords
| Query word | Description |
| kbAppCompatibility | Application compatibility |
| kbConfig | Configuration after initial setup |
| kbdisplay | Displaying information on a monitor |
| kberrmsg | Error messages and error message follow-up information |
| kbgraphic | Graphics |
| kbHardware | Hardware |
| kbinterop | Operation between applications |
| kbmm | Multimedia |
| kbMobility | Mobile Information Server and ActiveSync |
| kbprint | Printing |
| kbproof | Spelling and grammar checking tools |
| kbRepair | Repair processes and tools |
| kbsetup | Setup |
| kbui | Configuring the user interface |
| kbUpgrade | Upgrading or migration |
| kbUSB | Universal serial bus |
| kbvirus | Viruses and macro viruses |
| kbwizard | Using wizards |
Type of article keywords
| Query word | Description |
| kbacw | Guided Help |
| kbBug | Product does not work according to the specification |
| kbFAQ | Frequently asked questions |
| kbfile | Contains a link to a software library (softlib) file |
| kbfix | Discusses a fixed bug |
| kbhowto | Contains step-by-step examples or procedures |
| kbinfo | Informational article that does not include procedures |
| kbprb | A problem that is by design or that is the symptom of a problem |
| kbtshoot | Troubleshooting |
| kbTechRouter | Routing instructions for technical routers (TRs) |
| kbusage | Product instructions |
| kbWebCastSupport | Contains a link to a WebCast |
| Query word | Description |
| kbQFE | Microsoft software updates |
| KbSECBulletin | Security bulletins |
| kbSecurity | Security |
| KbSECVulnerability | Known software vulnerabilities |
Internet keywords
| Query word | Description |
| kbCookie | Browser or operating system cookies |
| kbFTP | File Transfer Protocol |
| kbHttpRuntime | HTTP Runtime |
| kburl | Contains a link to Internet Web site |
| kbWebBrowser | WebBrowser |
Networking keywords
| Query word | Description |
| kbActiveDirectory | Windows NT Active Directory |
| kbDCPromo | DCPromo.exe (the promotion process on a domain controller) |
| kbDHCP | Dynamic Host Configuration Protocol |
| kbDNS | Domain Name System (DNS) |
| kbFirewall | Firewalls |
| kbGPO | Group Policy objects |
| kbGRPPOLICYinfo | Group Policy information for Windows 2000 |
| kbGRPPOLICYprob | Group Policy problem on Windows 2000 |
| kbnetwork | Networking |
| kbStorageMgmt | Storage management |
| kbTermServ | Terminal Server |
Messaging keywords
| Query word | Description |
| kbExchangeOWA | Outlook Web Access integrated with Exchange |
| kbTransport | SMTP and MTA |
| kbaddressbook | Address book issues |
| kbreceivemail | email receipt issues |
| kbsendmail | email sending issues |
| kbemail | General email category |
| kbBTSmessaging | Microsoft Biz Talk Server messaging |
Database keywords
| Query word | Description |
| kbDatabase | Database |
| kbDTC | Microsoft Distributed Transaction Coordinator (DTC) |
| kbJET | JET database |
| kbOracle | Oracle products and technologies |
Developer keywords
| Query word | Description |
| kbActivexEvents | COM Events |
| kbActiveXScript | ActiveX Scripting |
| kbAPI | Application Programming Interface (API) |
| kbCompiler | Compiler |
| kbCOMPlusLCE | COM+ Loosely Coupled Events |
| kbComPlusQC | COM+ Queued Components |
| kbCtrl | Programming or use of OCX or Windows controls |
| kbDCOM | Content related to Distributed Component Object Model |
| kbDirect3dIM | Direct3D-Immediate mode |
| kbDirect3dRM | Direct3D-Retained mode |
| kbDirectDraw | Direct Draw APIs |
| kbide | IDE |
| kbJAFC | Java Application Foundation Classes |
| kbJava | Java programming/usage |
| kbJavaFAQ | Java Technologies frequently asked questions |
| kbJDBC | Java Database Connectivity |
| kbJNative | Native Java method |
| kbmacro | About an issue with the macro recorder or includes steps that use the macro recorder to create a macro. |
| kbMSHTML | Microsoft HTML Rendering Control |
| kbProgramming | Programming |
| kbRemoting | .NET Framework remoting namespace objects and classes |
| kbSample | Contains compilable code samples |
| kbWebServices | Microsoft Web services |
| kbXML | XML |
Using query words in your searches
Some articles have an "Additional query words" section. Over the years, query words have been added to articles to make articles easier to locate quickly. However, many query words represent older content and may not help if you are looking for more current information. The following list contains query words that are frequently found in Knowledge Base articles.
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Windows components query words
| Query word | Description |
| Vfw | Microsoft Video for Windows |
| Wps | Microsoft Windows Printing System |
| MSCS | Server Cluster |
| Wss | Microsoft Windows Sound System |
| Msvoice | Microsoft Voice |
| ScanDisk | Microsoft ScanDisk |
| DiskMem | Disk/Memory Management |
| ISVCompress | Third-party disk compression |
| LFN | Long file name |
| MWAV | Microsoft AntiVirus for Windows |
| MWBackup | Microsoft Backup for Windows |
| AWFax | Microsoft At Work PC Fax |
| RAS | Remote Access Services |
| WinComm | Windows communications/serial |
| WinDrvr | Windows driver-related information |
| WinMem | Windows memory |
| WinShell | Windows Shell issues |
| WinMIDI | MIDI |
| WinTTF | TrueType font issues |
| WinPNP | Plug and Play issues |
| WinTAPI | Telephony issues |
| WinPlus | Microsoft Plus! |
| Dun | Dial-Up Networking |
| Drvspace | DriveSpace |
| WinFat32 | FAT32 |
| WinGame | Games that are included with Windows |
| SysInfo | Microsoft System Information Tool issues |
| Multimon | Multiple Monitor issues |
| WinAPM | Advanced Power Management (APM) issues |
| WinBatch | Batch files |
| WinBoot | Windows Startup issues |
| Winprint | Microsoft Windows Printing issues |
| Netclients | Network client |
| NLB | Network Load Balancing Cluster, Windows Load Balancing Service (WLBS) |
Error message query words
| Query word | Description |
| GPF | General Protection Fault |
| UAE | Unrecoverable application error |
Miscellaneous component query words
| Query word | Description |
| 3rdPartyNet | Third-party network issues |
| MSNets | Microsoft network issues |
| NetUtils | Network protocol utilities |
| NDIS3x | NDIS 3.x protocol issues |
| NDIS2 | NDIS 2 protocol issues |
| NETHW | Network hardware issues |
| AppsComp | Application compatibility issues |
Microsoft Network query words
| Query word | Description |
| msnsignup | Sign-up issues |
| msnconnect | Connection modem and access issues |
| msnbbs | Bulletin board issues |
| msnchat | Chat issues |
| msnmail | E-mail issues |
| msnnav | Navigation issues |
| msninterop | Interaction with Windows 95 issues |
| msnsetup | Setup and upgrade issues |
| msnaccount | Customer account issues |
| msninternet | Internet issues |
| msnother | Issues that are not covered by other MSN keywords |
Query words that are used for Encarta and Bookshelf articles that apply to MSN
| Query word | Description |
| msn_encarta | Information that is related to Encarta on MSN |
| msn_bookshelf | Information that is related to Bookshelf on MSN |
Microsoft makes every effort to add appropriate keywords and query words to its Knowledge Base articles. However, keywords and query words should not be interpreted as the sole representation of any topic.
Additional query words: key word query terms help find tips
Keywords: kbado201 kbpubtypekc kbhowto KB242450
