Microsoft KB Archive/242450

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Article ID: 242450

Article Last Modified on 5/7/2007


  • Customer Service and Support Information

This article was previously published under Q242450


To quickly find an article in the Microsoft Knowledge Base, you can search by using keywords and query words. This article lists keywords and query words that you can use in your searches. You can also find keywords and query words by looking in the "Keywords" and "Additional query words" sections that are found in some articles. Using the keywords and query words that are listed in one article may help find other articles that have similar content. However, some query words are only used for older content and may not help you find the most current information. Use a variety of search techniques to make sure that you receive the best search result.


The Microsoft Knowledge Base has more than 150,000 articles. These articles were created by thousands of support professionals who have resolved issues for our customers. The Microsoft Knowledge Base is regularly updated, expanded, and refined to help make sure that you have access to the very latest information.

Using keywords and query words in Knowledge Base articles may help you find the content that you are looking for more quickly. This article lists some of the most frequently used keywords and query words in the Microsoft Knowledge Base.



You can use the Microsoft Knowledge Base search options to customize your search. To learn more about these settings, visit the following Microsoft Web site:

Some articles have the "Keywords" and "Additional query words" sections. When you use words in either of these sections to search the Knowledge Base, you may find articles that contain similar content. To use these words in your search, select your product from the drop-down list box, and then enter the keyword or query word that is specific to the content you want to find in the Search for box.

If the query words and keywords that you use in your search do not return the results that you expect, also use other keywords and query words.

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Using keywords in your searches

Some articles have a "Keywords" section. The Knowledge Base is large, and it is constantly being updated. The team responsible for managing the Knowledge Base regularly adds keywords to Knowledge Base articles to help automate this work. You can use these keywords in your searches to locate articles that are related to your specific issue.

The following is a list of frequently used keywords. However, keep in mind that there are many keywords that are not listed here. Check the articles that you most frequently use to find keywords that may not be listed here, but that may help in your other searches.

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Windows keywords

Query word Description
kbBackup Creating or restoring backups
kbClustering Server Cluster
kbDefrag Microsoft Defragmenter
kbDisasterRec Disaster recovery
kbDualBoot Dual booting
kbenable Accessibility: information
kbEnableHear Accessibility: hearing features
kbEnableLearn Accessibility: learning features
kbEnableMove Accessibility: movement features
kbEnableSight Accessibility: sight features
kbenv Windows environment
kbEvent Events event models custom events
kbEventLog Event logging
kbFax Fax
kbformat Formatting
kbkern32dll Kernel 32 errors in Windows
kbKernBase Kernel/Base issues
kbNLB Network Load Balancing Cluster, Windows Load Balancing Service (WLBS)
kbRD Remote Desktop
kbRegistry Windows registry
kbRPC Remote procedure calls
kbSafeMod Safe Mode
kbScanDisk Microsoft ScanDisk
kbshell The Windows shell that lets users group-start and otherwise control applications
kbsound Sound/audio
kbSysPrepTool Microsoft Systems Preparation Tool
kbSysSettings Operating system setup and registry settings
kbTimeServ W32 time service
kbVirtualMem Virtual memory
kbwindowsupdate Windows Update
kbWinsock Communication sockets such as NET Winsock and MFC Socks

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Topic of article keywords

Query word Description
kbAppCompatibility Application compatibility
kbConfig Configuration after initial setup
kbdisplay Displaying information on a monitor
kberrmsg Error messages and error message follow-up information
kbgraphic Graphics
kbHardware Hardware
kbinterop Operation between applications
kbmm Multimedia
kbMobility Mobile Information Server and ActiveSync
kbprint Printing
kbproof Spelling and grammar checking tools
kbRepair Repair processes and tools
kbsetup Setup
kbui Configuring the user interface
kbUpgrade Upgrading or migration
kbUSB Universal serial bus
kbvirus Viruses and macro viruses
kbwizard Using wizards

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Type of article keywords

Query word Description
kbacw Guided Help
kbBug Product does not work according to the specification
kbFAQ Frequently asked questions
kbfile Contains a link to a software library (softlib) file
kbfix Discusses a fixed bug
kbhowto Contains step-by-step examples or procedures
kbinfo Informational article that does not include procedures
kbprb A problem that is by design or that is the symptom of a problem
kbtshoot Troubleshooting
kbTechRouter Routing instructions for technical routers (TRs)
kbusage Product instructions
kbWebCastSupport Contains a link to a WebCast

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Security-related keywords

Query word Description
kbQFE Microsoft software updates
KbSECBulletin Security bulletins
kbSecurity Security
KbSECVulnerability Known software vulnerabilities

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Internet keywords

Query word Description
kbCookie Browser or operating system cookies
kbFTP File Transfer Protocol
kbHttpRuntime HTTP Runtime
kburl Contains a link to Internet Web site
kbWebBrowser WebBrowser

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Networking keywords

Query word Description
kbActiveDirectory Windows NT Active Directory
kbDCPromo DCPromo.exe (the promotion process on a domain controller)
kbDHCP Dynamic Host Configuration Protocol
kbDNS Domain Name System (DNS)
kbFirewall Firewalls
kbGPO Group Policy objects
kbGRPPOLICYinfo Group Policy information for Windows 2000
kbGRPPOLICYprob Group Policy problem on Windows 2000
kbnetwork Networking
kbStorageMgmt Storage management
kbTermServ Terminal Server

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Messaging keywords

Query word Description
kbExchangeOWA Outlook Web Access integrated with Exchange
kbTransport SMTP and MTA
kbaddressbook Address book issues
kbreceivemail email receipt issues
kbsendmail email sending issues
kbemail General email category
kbBTSmessaging Microsoft Biz Talk Server messaging

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Database keywords

Query word Description
kbDatabase Database
kbDTC Microsoft Distributed Transaction Coordinator (DTC)
kbJET JET database
kbOracle Oracle products and technologies

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Developer keywords

Query word Description
kbActivexEvents COM Events
kbActiveXScript ActiveX Scripting
kbAPI Application Programming Interface (API)
kbCompiler Compiler
kbCOMPlusLCE COM+ Loosely Coupled Events
kbComPlusQC COM+ Queued Components
kbCtrl Programming or use of OCX or Windows controls
kbDCOM Content related to Distributed Component Object Model
kbDirect3dIM Direct3D-Immediate mode
kbDirect3dRM Direct3D-Retained mode
kbDirectDraw Direct Draw APIs
kbide IDE
kbJAFC Java Application Foundation Classes
kbJava Java programming/usage
kbJavaFAQ Java Technologies frequently asked questions
kbJDBC Java Database Connectivity
kbJNative Native Java method
kbmacro About an issue with the macro recorder or includes steps that use the macro recorder to create a macro.
kbMSHTML Microsoft HTML Rendering Control
kbProgramming Programming
kbRemoting .NET Framework remoting namespace objects and classes
kbSample Contains compilable code samples
kbWebServices Microsoft Web services

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Using query words in your searches

Some articles have an "Additional query words" section. Over the years, query words have been added to articles to make articles easier to locate quickly. However, many query words represent older content and may not help if you are looking for more current information. The following list contains query words that are frequently found in Knowledge Base articles.

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Windows components query words

Query word Description
Vfw Microsoft Video for Windows
Wps Microsoft Windows Printing System
MSCS Server Cluster
Wss Microsoft Windows Sound System
Msvoice Microsoft Voice
ScanDisk Microsoft ScanDisk
DiskMem Disk/Memory Management
ISVCompress Third-party disk compression
LFN Long file name
MWAV Microsoft AntiVirus for Windows
MWBackup Microsoft Backup for Windows
AWFax Microsoft At Work PC Fax
RAS Remote Access Services
WinComm Windows communications/serial
WinDrvr Windows driver-related information
WinMem Windows memory
WinShell Windows Shell issues
WinTTF TrueType font issues
WinPNP Plug and Play issues
WinTAPI Telephony issues
WinPlus Microsoft Plus!
Dun Dial-Up Networking
Drvspace DriveSpace
WinFat32 FAT32
WinGame Games that are included with Windows
SysInfo Microsoft System Information Tool issues
Multimon Multiple Monitor issues
WinAPM Advanced Power Management (APM) issues
WinBatch Batch files
WinBoot Windows Startup issues
Winprint Microsoft Windows Printing issues
Netclients Network client
NLB Network Load Balancing Cluster, Windows Load Balancing Service (WLBS)

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Error message query words

Query word Description
GPF General Protection Fault
UAE Unrecoverable application error

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Miscellaneous component query words

Query word Description
3rdPartyNet Third-party network issues
MSNets Microsoft network issues
NetUtils Network protocol utilities
NDIS3x NDIS 3.x protocol issues
NDIS2 NDIS 2 protocol issues
NETHW Network hardware issues
AppsComp Application compatibility issues

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Microsoft Network query words

Query word Description
msnsignup Sign-up issues
msnconnect Connection modem and access issues
msnbbs Bulletin board issues
msnchat Chat issues
msnmail E-mail issues
msnnav Navigation issues
msninterop Interaction with Windows 95 issues
msnsetup Setup and upgrade issues
msnaccount Customer account issues
msninternet Internet issues
msnother Issues that are not covered by other MSN keywords

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Query words that are used for Encarta and Bookshelf articles that apply to MSN

Query word Description
msn_encarta Information that is related to Encarta on MSN
msn_bookshelf Information that is related to Bookshelf on MSN

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Microsoft makes every effort to add appropriate keywords and query words to its Knowledge Base articles. However, keywords and query words should not be interpreted as the sole representation of any topic.

Additional query words: key word query terms help find tips

Keywords: kbado201 kbpubtypekc kbhowto KB242450