Article ID: 241656
Article Last Modified on 10/25/2006
APPLIES TO
- Microsoft Systems Management Server 1.2 Standard Edition
This article was previously published under Q241656
SYMPTOMS
The Package Command Manager service (Pcmsvc32.exe) may exhibit a slow memory leak over a period of time.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English-language version of this fix should have the following file attributes or later:
Date Time Size File name Platform
-------------------------------------------------
9/10/99 7:00PM 524KB Base.dll I386
9/10/99 7:04PM 237KB Pcmdos_2.exe I386
9/10/99 7:04PM 271KB Pcmdos_4.exe I386
9/10/99 7:04PM 264KB Pcmsvc32.exe I386
9/10/99 7:05PM 444KB Pcmwin16.exe I386
9/10/99 7:05PM 459KB Pcmwin32.exe I386
9/10/99 7:02PM 734KB Base.dll Alpha
9/10/99 7:06PM 782KB Pcmsvc32.exe Alpha
9/10/99 7:05PM 1147KB Pcmwin32.exe Alpha
STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.
MORE INFORMATION
To install the hotfix, use the appropriate method.
On an Alpha-based Systems Management Server site server:
- Stop the Package Command Manager (PCM) and Systems Management Server Executive services.
- Replace the Pcmsvc32.exe file in the
SMS_root\Site.srv\Platform.bin folder with the hotfix version. You must reset the site for the hotfix file to be copied to all servers managed by Site Configuration Manager. Windows NT Workstation-based computers that are running Pcmsvc32 must be updated using Rservice. - Replace the Base.dll file in the
SMS_root\Site.srv\Platform.bin folder with the hotfix version. - Replace the Pcmwin32.exe file in the
SMS_root\Site.srv\Maincfg.box\Client.src\Platform.bin folder with the hotfix version. - Restart the PCM and Systems Management Server Executive services.
On an Intel-based Systems Management Server site server:
- Stop the PCM and Systems Management Server Executive services.
- Replace the Pcmsvc32.exe file in the
SMS_root\Site.srv\Platform.bin folder with the hotfix version. You must reset the site for the hotfix file to be copied to all servers managed by Site Configuration Manager. Windows NT Workstation-based computers that are running Pcmsvc32 must be updated using Rservice. - Replace the Base.dll file in the
SMS_root\Site.srv\Platform.bin folder with the hotfix version. - Replace the Pcmwin32.exe file in the
SMS_root\Site.srv\Maincfg.box\Client.src\Platform.bin folder with the hotfix version. - Replace the Pcmdos_2.exe file in the
SMS_root\Site.srv\Maincfg.box\Client.src\x86.bin folder with the hotfix version. - Replace the Pcmdos_4.exe file in the
SMS_root\Site.srv\Maincfg.box\Client.src\x86.bin folder with the hotfix version. - Replace the Pcmwin16.exe file in the
SMS_root\Site.srv\Maincfg.box\Client.src\x86.bin folder with the hotfix version. - Restart the PCM and Systems Management Server Executive services.
Maintenance Manager replicates the updated files to the Systems Management Server logon servers on its next work cycle. To update the clients, either manually run Upgrade.bat on each client or follow the instructions in the following article in the Microsoft Knowledge Base:
166771 SMS: How to Force Site-Wide Client Updates
Additional query words: prodsms pcmsvc32 memory leak pcm
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB241656
