Article ID: 241263
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Word 2000 Standard Edition
- Microsoft Windows NT 4.0
This article was previously published under Q241263
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you save a document in Microsoft Word 2000 on a Microsoft Windows NT 4.0-based computer, using a Document Management System (DMS) method (such as PC Docs, DOCS Open or PowerDOCS), the file name may be garbled and saved with box characters.
Additionally, when you open or save a DMS file in Word, you may receive one of the following error messages:
-or-
NOTE: The text of the error message may vary.
CAUSE
This behavior can occur when you use the Microsoft products listed at the beginning of this article in conjunction with Document Management System software.
RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To resolve this issue, if you use PCDocs, DOCSOpen, or PowerDOCS, add the ANSIOnNT key to the Windows Registry. To do so, locate and double-click the WORDIN80.REG or WORDONNT.REG file in your DOCSOPEN\PROGS folder.
NOTE: The WORDONNT.REG file applies to DOCS Open 3.9 users only.
This adds the following key to the Windows Registry:
HKEY_LOCAL_MACHINE\Software\Microsoft\ODMA32\ANSIOnNT
For more information, contact Hummingbird Technical Support at the following Web site:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For information about how to contact your Document Management Software vendor, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
MORE INFORMATION
For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:
212398 Word 2000 Supports ODMA
99884 Unicode and Microsoft Windows NT
Keywords: kbprb KB241263
