Microsoft KB Archive/241052

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Article ID: 241052

Article Last Modified on 1/25/2007



APPLIES TO

  • Microsoft Windows 95
  • Microsoft Windows 98 Standard Edition
  • Microsoft Windows 98 Second Edition



This article was previously published under Q241052

SYMPTOMS

When you log on to your computer with both the Client for Microsoft Networks and the Novell intraNetWare Client (version 3.1 or later) installed and you are required to change your password during the logon process, the following dialog box may be displayed:

Microsoft Windows

Browse

OK Stop

This behavior can occur if all of the following conditions exist:

  • The Microsoft Windows NT password expired before you logged on. This can be caused on the Windows NT domain controller, in the User Manager for Domains tool, by enabling the User must change password at next logon option for the account.
  • The Novell intraNetWare Client is set as the primary network logon client in the Network tool in Control Panel.
  • You select both providers in the Change Windows Password box that is available on the Change Passwords tab in the Passwords tool in Control Panel.
  • You successfully change the Novell password by using the Change Password dialog box.

If you cancel the operation, you are logged on to the Novell client under the new password, but the Windows and Windows NT passwords are not synchronized.

You can successfully synchronize the passwords by using the Passwords tool in Control Panel, but you must log off and then back on to gain access to network resources for both providers.

CAUSE

This behavior occurs because the Change Password dialog box validation code does not handle an unexpected error with password cache operations.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Date        Time     Version   Size     File name    Platform
   ------------------------------------------------------------------
   03/13/2000  12:24pm  4.00.964  127,488  Mprserv.dll  Windows 95
   02/14/2000  09:38pm  4.10.2002 134,656  Mprserv.dll  Windows 98
   02/14/2000  09:15pm  4.10.2224 134,656  Mprserv.dll  Windows 98 SE
                


NOTE: If you are running Windows 95, you must first obtain and install the updated described in the following Microsoft Knowledge Base article:

165402 Windows 95 Update to Encrypt Passwords in Memory


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem has been fixed in Microsoft Windows Millennium Edition (Me).

MORE INFORMATION

The update described in this article allows passwords to be synchronized whether or not the user names for each network provider match.

For additional information about problems that this update corrects, click the article number below to view the article in the Microsoft Knowledge Base:

247805 Network Provider Prompts for Logon Credentials Unexpectedly


For additional information about password encryption, click the article number below to view the article in the Microsoft Knowledge Base:

165402 Windows 95 Update to Encrypt Passwords in Memory


For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes


For additional information about Windows 95 hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

161020 Implementing Windows 95 Updates


Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB241052