Article ID: 240296
Article Last Modified on 1/25/2007
APPLIES TO
- Microsoft Encarta Encyclopedia 2000 Standard Edition
- Microsoft Encarta Reference Suite 2000
- Microsoft Encarta Interactive World Atlas 2000
- Microsoft Encarta World English Dictionary 2001
- Microsoft Encarta Encyclopedia 2000 Concise Edition
- Microsoft Encarta Encyclopedia 2000 Deluxe Edition
This article was previously published under Q240296
SYMPTOMS
When you start one of the programs listed at the beginning of this article, you may receive one of the following error messages:
Microsoft Encarta Encyclopedia 2000
Microsoft Encarta Interactive World Atlas 2000
Microsoft Encarta World English Dictionary 2000
CAUSE
This behavior can occur if certain files installed by the program are not properly registered by Microsoft Windows.
RESOLUTION
To resolve this issue, use the following methods in the order in which they are presented.
Remove and Reinstall the Program
To remove and reinstall the program:
- Click Start, point to Settings, and then click Control Panel.
- Double-click Add/Remove Programs.
- On the Install/Uninstall tab, click the program(s) you want to remove.
NOTE: When you remove Microsoft Encarta Reference Suite 2000, you remove all of the programs included in the Reference Suite. Clean boot your computer. To clean boot your computer, use the appropriate steps for your version of Windows.
Microsoft Windows 98
- Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.
- On the Tools menu, click System Configuration Utility.
- On the General tab, click Selective Startup, and then click to clear the following check boxes:
- Process Config.sys File
- Process Autoexec.bat File
- Process Winstart.bat File (if available)
- Process Win.ini File
- Load Startup Group Items
- Click OK. When you are prompted to restart the computer, do so.
NOTE: To restore your original Startup options, click Normal Startup on the General tab in the System Configuration Utility tool.
For additional information about how to clean boot Windows 98, please see the following article in the Microsoft Knowledge Base:192926 How to Perform Clean-Boot Troubleshooting for Windows 98
Microsoft Windows 95
- Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then select Step By Step Confirmation from the Startup menu.
- Press Y at each prompt except for the following two prompts, at which you must press N:
- Process your startup device driver (CONFIG.SYS) [Enter=Y, Esc=N]?
- Process your startup command file (AUTOEXEC.BAT) [Enter=Y,Esc=N]?
- Process your startup device driver (CONFIG.SYS) [Enter=Y, Esc=N]?
- Quit all running programs except Explorer and Systray. To do this:
- Press CTRL+ALT+DELETE.
- Click the program you want to quit, and then click End Task.
- If you receive a message that the program is busy or not responding, click End Task again.
- Disable any anti-virus or disk tool programs installed on the computer. For information about how to disable these programs, see the printed or online documentation for the program.NOTE: To restore your original Startup options, restart the computer normally, and then enable any anti-virus or disk tool programs that are installed on the computer. For information about how to enable these programs, see the printed or online documentation for the program.
For additional information about how to clean boot Windows 95, click the article number below to view the article in the Microsoft Knowledge Base:177604 Multimedia: Troubleshooting Using Clean Boot of Windows 95
- : To restore your original Startup options, restart the computer normally, and then enable any anti-virus or disk tool programs that are installed on the computer. For information about how to enable these programs, see the printed or online documentation for the program. Reinstall the program.
If the issue continues to occur, proceed to the next method.
Manually Register the Required Files
To manually register the files required by the program:
- Click Start, point to Find, and then click Files or Folders.
- In the Named box, type regsvr32.exe.
- In the Look in box, click My Computer, and then click Find Now.
NOTE: This step locates the Regsvr32.exe file, which is used in the following steps. - Click Start, and then click Run.
- In the Open box, type the following line, and then click OK:
C:\Program Files\Common Files\Microsoft Shared\Information Retrieval
- Drag the following files and drop them on top of the Regsvr32.exe file in the "Find: Files or Folders" window. You should receive a message stating that registration was successful for each file.
NOTE: You may not see every file in the following list.
- Itcc51.dll
- Itircl51.dll
- Itss51.dll
- In the Open box, type the following line, and then click OK:
C:\Program Files\Common Files\Microsoft Shared\Reference Titles
- Drag the following files and drop them on top of the Regsvr32.exe file in the "Find: Files or Folders" window. You should receive a message stating that registration was successful for each file.
NOTE: You may not see every file listed in the following table.
File name Encarta Encyclopedia Encarta Interactive World Atlas Encarta World English Dictionary Msref.dll No Yes No Refjic.dll Yes Yes Yes Refmenu.dll No Yes No Refsv.dll Yes No No Sfc10.ocx Yes Yes Yes Treedata.dll Yes No No Wheeled.dll No No Yes Wheel2ee.dll Yes No Yes
Additional query words: multi multi-media media mm ee2k ers2k ewed
Keywords: kbenv kberrmsg kbimu kbprb KB240296
