Article ID: 240250
Article Last Modified on 10/25/2006
APPLIES TO
- Microsoft Systems Management Server 2.0 Standard Edition
This article was previously published under Q240250
SYMPTOMS
When upgrading from a Systems Management Server (SMS) 1.2 client with Intel LANDesk installed to a SMS 2.0 client, the migration process may delete the following LANDesk files, rendering LANDesk inoperable:
- Kbstuff.sys
- Rchelp.sys
- Idisntkm.dll
- Idis_nt.dll
RESOLUTION
To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack
STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 2.0 This problem was first corrected in Systems Management Server version 2.0 Service Pack 2..
MORE INFORMATION
To install the hotfix, perform the following steps at the Systems Management Server Site Server.
- Stop the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services.
- Replace the Clicore.exe file in the
sms_root_directory\Inboxes\Clicomp.src\Base\platformdirectory with the version obtained from the hotfix. - Replace the Compver.ini file in the
sms_root_directory\Inboxes\Clicomp.src\Base directory with the version obtained from the hotfix. - Restart the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services.
When the Clicore.exe files have been updated in the following directories on the CAPs and Logon Points, the client upgrades may be started.
CAP_sitecode\clicomp.box\base\platform\
SMSLOGON\platform.bin\
Additional query words: prodsms RC remote control
Keywords: kbqfe kbhotfixserver kbbug kbfix kbsms200sp2fix kbupgrade KB240250
