Article ID: 237912
Article Last Modified on 8/11/2004
APPLIES TO
- Microsoft Outlook 2000 Standard Edition
This article was previously published under Q237912
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When using Quick Find on the toolbar or Find a Contact on the Advanced toolbar to find a contact, Outlook may stop responding, or you may receive one of the following error messages:
- or -
-or-
NOTE: The hex address might be different in the error message received by the user.
CAUSE
You may have a damaged QuickFindMRU registry key.
RESOLUTION
To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).
To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:
245025 How to obtain and install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)
To temporarily work around this problem, remove the QuickFindMRU registry key, and then restart Outlook.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.
MORE INFORMATION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
The information in this key is written as hexadecimal values and is not editable. To fix the problem, follow these steps:
- Close all open programs.
- On the Start menu, click Run, and type regedit in the Open box.
- Navigate to the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Contact\QuickFindMRU
- Click to select the key, and on the Edit menu, click Delete. When you receive the Confirm Key Delete prompt, click Yes.
- Quit the Registry Editor, and start Outlook.
When you restart Outlook, the key is recreated. Your previous Quick Find list is removed and will be rebuilt.
REFERENCES
For additional information about other causes of invalid page faults occurring in module Mso9.dll, click the following article numbers to view the articles in the Microsoft Knowledge Base:
223607 Fatal error linking file to contact from Word
240813 Errors when sending e-mail from an Office Program
241817 Invalid page fault in module Mso9.dll
Additional query words: ol2K stuck hang loggoff ms09 dll ipf quickfind mru
Keywords: kbbug kbfix kbregistry KB237912
