Article ID: 236584
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT 4.0 Service Pack 5
- Microsoft Windows NT Workstation 4.0
- Microsoft Routing and Remote Access Service Update for Windows NT Server 4.0
This article was previously published under Q236584
SYMPTOMS
After you upgrade to Windows NT 4.0 Service Pack 5 (SP5), Windows NT 4.0-based 128-bit Remote Access Services (RAS) clients can successfully dial in to a RAS server, but cannot access the server's network adapter or any other device on the network. The issue occurs when you are using the Require Data Encryption option with the Require Microsoft Encrypted Authentication setting. The client is unable to ping any TCP/IP interface on the remote network, including the Microsoft Virtual Private Networking Adapter (NDISWAN) IP address that the server assigned to the client. This behavior does not occur with 40-bit RAS clients or Microsoft Windows 95/Microsoft Windows 98 clients.
Routing and Remote Access Services (RRAS) Dial-on-Demand (DOD) connections that use direct dial (Point-to-Point Protocol, or PPP), not Point-to-Point Tunneling Protocol (PPTP), are also affected when you are using 128-bit updates with the Require Data Encryption option with the Require Microsoft Encrypted Authentication setting
RESOLUTION
Windows NT Server or Workstation 4.0
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:
- 152734how to obtain the latest windows nt 4.0 service pack
For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:
Windows NT Server 4.0, Terminal Server Edition
To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack
STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition.
This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and Windows NT Server 4.0, Terminal Server Edition Service Pack 6.
MORE INFORMATION
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
172215 How to Force 128-bit Data Encryption for RAS
Additional query words: encryption
Keywords: kbqfe kbhotfixserver kbbug kbfix KB236584
