Microsoft KB Archive/234803

Knowledge Base

CG5: No ClipArt Displayed in Microsoft Clip Gallery After Installation

Article ID: 234803

Article Last Modified on 1/24/2007

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APPLIES TO

• Microsoft Clip Gallery 5.0, when used with:
  • Microsoft Windows NT 4.0
• Microsoft Office 2000 Standard Edition

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This article was previously published under Q234803

SYMPTOMS

When you point to Picture on the Insert menu and then click ClipArt in any of the Microsoft Office 2000 programs, you see no images in the Microsoft Clip Gallery. Instead, you see the following text where the images normally appear:

There were no clips found matching your request.
Try a different media tab or keyword.

CAUSE

The problem occurs when the following conditions are true:

• You install Microsoft Internet Explorer 5 before installing Office 2000.
  

-and-

• -and-Your computer is running Microsoft Windows NT Workstation 4.0.
  

-and-

• -and-Either of the following conditions is true:
  

• • You use NOIE=TRUE in the command line when running Office 2000 Setup.
  • You apply a transform when installing Office 2000 where you choose Do not install Internet Explorer 5 in step 15 of the Custom Installation Wizard.

RESOLUTION

To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)

To temporarily work around this problem, before installing, do not use NOIE=TRUE and do not select Do not install Internet Explorer 5 in step 15 of the Custom Installation Wizard, because these conditions have no effect with Microsoft Internet Explorer 5 installed.

If you have already installed Office, you must reinstall it. To reinstall Office, follow these steps:

1. Click Start, point to Settings, and click Control Panel.
2. In Add/Remove Programs, double-click the Office 2000 product you installed.
3. Click Repair Office.
4. Click Reinstall Office, and then click Finish.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

REFERENCES

For more information about the Microsoft Office XP Resource Kit, visit the following Microsoft Web site:

http://www.microsoft.com/office/ork/

Additional query words: OFF2000 clipart

Keywords: kbdta kbpending kbprb KB234803

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