Microsoft KB Archive/234019
Article ID: 234019
Article Last Modified on 1/24/2007
- Microsoft Windows Media Player 7.1
- Microsoft Windows Media Player 7.0
- Microsoft Windows Media Player 6.4
- Microsoft Windows Media Player 6.1
- Microsoft Windows Media Player 6.2
- Microsoft Windows Media Player 9 Series
This article was previously published under Q234019
When you try to play a file with Windows Media Player, you may receive one or more of the following error messages:
This issue may occur if any of the following conditions are true:
- Windows Media Player does not support the file format or the codec of the media file you are trying to play.
- Some of the Windows Media Player files are missing or damaged.
- The media file is damaged.
- The media file uses a codec that is not installed.
- The operating system does not have audio capabilities. For example:
- There is no audio device in the computer.
- The correct audio device driver is not installed or is disabled.
- You are using both Windows NT and Windows 2000 Terminal (this configuration has no audio capabilities).
- Windows XP Terminal is configured to not play audio.
To resolve this issue, follow these methods in the order they are presented. Test after each method to determine whether it has resolved the issue.
Important Windows Media Player does not support the playback of every type of media file available currently, but does provide support for the most common types of media files. Therefore, verify that your media file is a supported type. If it is not, do not use the methods after method 1. If Windows Media Player does not support the file format you are using, contact the distributor of the file for information about the availability of a viewer for the file. For additional information about a specific error message, click the article numbers below to view the articles in the Microsoft Knowledge Base:
156286 Error Message: Cannot Play Back the Video Stream: No Suitable Decompressor Could Be Found.
195880 Err Msg: No Combination of Filters Could Be Found to Render...
Method 1: Verify That Windows Media Player Supports the File Format You Are Using
Windows Media Player supports the file formats in the following list:
- Windows Media formats File name extensions: .asf, .asx, .avi, .wav, .wax, .wma, .wm, .wmv
Note Windows Media Player versions 6.4 and later support .wmv files.
- Moving Pictures Experts Group (MPEG) File name extensions: m3u, mp2v, .mpg, .mpeg, .m1v, .mp2, .mp3, .mpa, .mpe, mpv2
- Musical Instrument Digital Interface (MIDI) File name extensions: .mid, midi, .rmi
- Apple QuickTime, Macintosh AIFF Resource File name extensions: .qt, .aif, .aifc, .aiff, .mov
- Unix File name extensions: .au, .snd
Note Windows Media Player supports files created with Apple QuickTime version 1 and 2. Windows Media Player no longer supports the .ra, .rm, and .ram file formats.
Method 2: Determine Whether the File You Want to Play Is Damaged
In Windows Media Player, play a different file that uses the same file name extension as the file that you were using when you received the error message. If the other file plays correctly, then the original file you were trying to play may be damaged. If you receive an error message when you play each of the files, continue to the next method.
For additional information about file types that Windows Media Player 7 supports, click the following article number to view the article in the Microsoft Knowledge Base:
316992 Windows Media Player Multimedia File Formats
Method 3: Reinstall Windows Media Player
Remove Windows Media Player, restart the computer, and then reinstall Windows Media Player.
Note You must use the latest version of Windows Media Player. To download the latest version of Windows Media Player, visit the following Microsoft Web site:
Method 4: Reinstall the Latest Version of Microsoft DirectX
For additional information about troubleshooting and installing DirectX , click the article numbers below to view the articles in the Microsoft Knowledge Base:
179113 How to Download and Install DirectX
157730 Determining DirectX Version Using the DirectX Diagnostic Tool
Method 5: Verify That You Are Using the Correct Codec for the Media File
For additional information about verifying, installing and troubleshooting audio codecs, click the article numbers below to view the articles in the Microsoft Knowledge Base:
141801 Troubleshooting Audio Codecs in Windows 95
191533 Media Player Cannot Play .avi File Using Indeo 4.x Codec
221831 Err Msg: Unable to Download the Appropriate Decompressor
For additional troubleshooting and information about Windows Media Player, visit the following Microsoft Web site:
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Additional query words: wmptop wmp7 kbmm
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