Article ID: 233963
Article Last Modified on 6/14/2005
APPLIES TO
- Microsoft Links 386 Pro for Macintosh
- Microsoft Links Extreme 1.0
- Links LS MS-DOS (1997 Edition)
- Access Software Links LS 1998 Edition
- Microsoft Links LS 1999
- Microsoft Tex Murphy: Overseer
This article was previously published under Q233963
SYMPTOMS
When you attempt to install one of the programs listed at the beginning of this article, you may receive the following error message
where <filename> is the name of the executable file of the program.
CAUSE
This behavior can occur if any of the following conditions are true:
- Norton AntiVirus version 4.04 is installed on your computer and Norton AutoProtect is enabled.
- You use LiveUpdate for Norton AntiVirus to download an updated version of Norton AntiVirus.
- Microsoft IntelliPoint software is installed on your computer, and the Point32 program is currently running.
- A Microsoft IntelliMouse or Microsoft IntelliMouse Trackball is connected to your computer, and the Mswheel program is currently running.
RESOLUTION
To prevent this issue from occurring, clean boot your computer before you attempt to install the program. To clean boot your computer, use the appropriate method for your version of Microsoft Windows.
Microsoft Windows 98
- Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.
- On the Tools menu, click System Configuration Utility.
- On the General tab, click Selective Startup, and then click to clear the following check boxes:
- Process Config.sys File
- Process Autoexec.bat File
- Process Winstart.bat File (if available)
- Process Win.ini File
- Load Startup Group Items
- Click OK. When you are prompted to restart the computer, do so.
NOTE: To restore your original Startup options, click Normal Startup on the General tab in the System Configuration Utility tool.
For additional information about how to clean boot Windows 98, please see the following article in the Microsoft Knowledge Base:
192926 How to Perform Clean-Boot Troubleshooting for Windows 98
Microsoft Windows 95
- Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then select Command Prompt Only from the Startup menu.
- At the command prompt, type win, and then press ENTER. Press and hold down the SHIFT key until the Windows startup sequence is complete. This prevents any programs from being loaded automatically when Windows starts.
- Quit all running programs except Explorer and Systray. To do this:
- Press CTRL+ALT+DELETE.
- Click the program you want to quit, and then click End Task.
- If you receive a message that the program is busy or not responding, click End Task again.
- Disable any anti-virus or disk tool programs installed on the computer. For information about how to disable these programs, see the printed or online documentation for the program.
For additional information about how to clean boot Windows 95, please see the following article in the Microsoft Knowledge Base:
177604 Multimedia: Troubleshooting Using Clean Boot of Windows 95
MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
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